Office Assistant

Gabriel Group; Rockford (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Roto-Rooter is seeking an Administrative Assistant at our Rockford branch to support daily office operations, accounting tasks, scheduling, and customer communications. The role suits someone with strong organizational skills and a customer-service mindset.

You will handle phones, emails, records, invoicing, payroll support, and data entry using ServiceTitan and Sage, with Excel reporting. High school diploma required; prior office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Previous administrative or office experience preferred.
• Basic bookkeeping or accounting experience is a plus.
• Excellent communication and customer service abilities.

Responsibilities

• Answer phones, respond to emails, and handle general office correspondence
• Maintain organized records, files, and documentation
• Order and manage office supplies and assist with basic office operations
• Support branch staff with administrative tasks as needed
• Assist with accounts payable and accounts receivable
• Enter invoices, payments, and basic financial data
• Help with payroll preparation and recordkeeping
• Perform light bank reconciliations and filing of financial records
• Provide friendly, professional assistance to customers
• Handle customer inquiries and route issues to the appropriate team members
• Coordinate with service staff to support customer satisfaction
• Use ServiceTitan for customer and job-related data entry (training provided if needed)
• Assist with accounting tasks using Sage or similar software
• Utilize Microsoft Office, especially Excel, for tracking and reporting

Skills

Organizational skills

Time-management

Customer service

Communication

Independent worker

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Sage

Microsoft Excel

Job description

• Base Pay $16.00 - $20.00 / Hour
• Job Category administrative, plumbing , office management
• Industry administrative, office, plumbing

Roto-Rooter is seeking a reliable and detail-oriented Administrative Assistant to support daily office operations at our branch location. This role is ideal for someone with strong organizational skills, basic accounting knowledge, and a customer-service mindset. The Administrative Assistant will play a key role in keeping the office running smoothly while supporting accounting, scheduling, and customer communication tasks.

Key Responsibilities

Administrative & Office Support

• Answer phones, respond to emails, and handle general office correspondence
• Maintain organized records, files, and documentation
• Order and manage office supplies and assist with basic office operations
• Support branch staff with administrative tasks as needed

Basic Accounting & Data Entry

• Assist with accounts payable and accounts receivable
• Enter invoices, payments, and basic financial data
• Help with payroll preparation and recordkeeping
• Perform light bank reconciliations and filing of financial records

Customer Service Support

• Provide friendly, professional assistance to customers
• Handle customer inquiries and route issues to the appropriate team members
• Coordinate with service staff to support customer satisfaction

Software & Systems

• Use ServiceTitan for customer and job-related data entry (training provided if needed)
• Assist with accounting tasks using Sage or similar software
• Utilize Microsoft Office, especially Excel, for tracking and reporting

Requirements

Education & Experience

• High school diploma or equivalent required
• Previous administrative or office experience preferred
• Basic bookkeeping or accounting experience is a plus

Skills

• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• Comfortable using computers and office software
• Ability to work independently and as part of a team
• Attention to detail and accuracy

Summary

EEO Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.