General Manager

Gabriel Group; Battle Creek (MI); On-site; USD 100,000 - 120,000; Full time

Job summary

Roto-Rooter in Battle Creek, MI seeks an experienced General Manager to lead daily operations, scheduling, dispatching, and service delivery across the home services team.

You will mentor technicians and staff, drive process improvements, manage vendor relationships, and align performance with safety standards and customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven experience in home services operations management.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Oversee daily operations: scheduling, dispatching, sales, and resource allocation.
• Implement and optimize processes to improve efficiency.
• Manage service quality to meet standards and customer satisfaction.
• Build relationships with vendors, suppliers, and subcontractors.
• Lead and mentor field technicians and admin staff.
• Analyze KPIs to identify improvements and take corrective actions.
• Ensure safety regulations and industry standards compliance.
• Collaborate with sales and customer service to streamline operations.
• Handle escalated customer inquiries and complaints promptly.
• Stay updated on industry trends and market developments.
• Support aggressive growth plan for the location.

Skills

Leadership

Communication

Problem-solving

Adaptability

Education

Bachelor's degree (4 year)

Tools

Scheduling software

Inventory management

Reporting software

Job description

• Location 7275 Tower Road,Battle Creek, MI, 49014,United States
• Base Pay $100,000.00 - $120,000.00 / Year
• Job Category plumbing, Home Services , Management
• Employee Type Full-Time Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

Roto-Rooter is the largest provider of plumbing, drain cleaning, and water cleanup services in North America. Founded in 1935, Roto-Rooter has built a strong reputation for delivering high-quality services to residential and commercial customers. With decades of expertise and a commitment to customer satisfaction, we pride ourselves on being a trusted name in the home services industry. As a growing company, we are seeking an experienced General Manager to join our team and contribute to an aggressive growth plan for the location.

Responsibilities

• Oversee all aspects of daily operations, including scheduling, dispatching, sales, and resource allocation.
• Implement and optimize operational processes to improve efficiency and productivity.
• Monitor and manage service quality to ensure adherence to company standards and customer satisfaction.
• Develop and maintain relationships with vendors, suppliers, and subcontractors.
• Lead and mentor a team of field technicians and administrative staff, providing guidance and support as needed.
• Analyze performance metrics and KPIs to identify areas for improvement and implement corrective actions.
• Ensure compliance with safety regulations and industry standards.
• Collaborate with other departments, such as sales and customer service, to streamline operations and enhance overall business performance.
• Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
• Stay up-to-date with industry trends, market developments, and the competitive landscape.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• Proven experience in a similar role within the home services industry (required).
• Strong leadership skills with the ability to motivate and inspire team members.
• Excellent communication and interpersonal abilities.
• Solid understanding of operational processes and best practices.
• Proficiency in using software systems for scheduling, inventory management, and reporting.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem-solving skills and decision-making capabilities.
• Knowledge of local regulations and codes related to the home services industry.

Summary

EEO Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.