Administrative Assistant: Accounting & Customer Service

Gabriel Group; Rockford (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Roto-Rooter is seeking an Administrative Assistant at our Rockford branch to support daily office operations, accounting tasks, scheduling, and customer communications. The role suits someone with strong organizational skills and a customer-service mindset.

You will handle phones, emails, records, invoicing, payroll support, and data entry using ServiceTitan and Sage, with Excel reporting. High school diploma required; prior office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Previous administrative or office experience preferred.
• Basic bookkeeping or accounting experience is a plus.
• Excellent communication and customer service abilities.

Responsibilities

• Answer phones, respond to emails, and handle general office correspondence
• Maintain organized records, files, and documentation
• Order and manage office supplies and assist with basic office operations
• Support branch staff with administrative tasks as needed
• Assist with accounts payable and accounts receivable
• Enter invoices, payments, and basic financial data
• Help with payroll preparation and recordkeeping
• Perform light bank reconciliations and filing of financial records
• Provide friendly, professional assistance to customers
• Handle customer inquiries and route issues to the appropriate team members
• Coordinate with service staff to support customer satisfaction
• Use ServiceTitan for customer and job-related data entry (training provided if needed)
• Assist with accounting tasks using Sage or similar software
• Utilize Microsoft Office, especially Excel, for tracking and reporting

Skills

Organizational skills

Time-management

Customer service

Communication

Independent worker

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Sage

Microsoft Excel

Job description

Roto-Rooter is seeking an Administrative Assistant at our Rockford branch to support daily office operations, accounting tasks, scheduling, and customer communications. The role suits someone with strong organizational skills and a customer-service mindset.

You will handle phones, emails, records, invoicing, payroll support, and data entry using ServiceTitan and Sage, with Excel reporting. High school diploma required; prior office experience preferred.