Office Assistant

Paycom - ATS; Plymouth (NH); On-site; USD 38,000 - 52,000; Full time

Job summary

Paycom - ATS in Plymouth, NH seeks a friendly front desk administrator to greet clients, answer inquiries, and manage scheduling for behavioral health services. You will use practice management software to coordinate appointments and ensure efficient daily operations.

The role requires HIPAA-compliant record-keeping, the ability to coordinate with therapists and providers, and the handling of payments and co-pays with professionalism.

Qualifications

• Minimum 1 year of front desk or medical/behavioral health administrative experience.
• Ability to work independently and own daily responsibilities.
• Strong scheduling, client communication, and administrative workflow knowledge.
• Friendly, professional demeanor with clients, families, therapists, and providers.

Responsibilities

• Greet clients and manage inquiries via in person, phone, or email.
• Schedule, confirm, and update appointments using practice management software.
• Prepare next day’s schedule with notes on co-pays, forms, and insurance cards.
• Coordinate with Billing Manager and other providers as needed.
• Maintain HIPAA-compliant client records and confidentiality.
• Collect payments and co-pays; manage payments.

Skills

Front desk

Scheduling

Communication

HIPAA compliance

Administrative workflows

Data entry

Confidentiality

Education

High school diploma or equivalent

Medical admin training

Tools

Practice management software

Job description

Tasks & ResponsibilitiesGreet clients in a professional, friendly, and empathetic manner (in person, phone, or email)Answer phone calls, respond to emails, and manage appointment inquiriesSchedule, confirm, and update client appointments using practice management softwarePrepare the following day’s schedule for assigned clinicians, ensuring clear notations on schedules re: co-pay needed, forms required, insurance card needed, etc.; coordinate questions with Billing ManagerHandle client insurance documents and intake forms; ensure all documentation is complete and HIPAA-compliantMaintain client records and files (digital and/or paper) with confidentialityCollect and track client payments and co-paysEnsure the waiting room and office area are tidy and welcomingSupport therapists with administrative needs such as copying, scanning, mailing, and filingCoordinate with other providers or services when neededAlways uphold HIPAA and confidentiality standardsRequired Experience & QualificationsMinimum of 1 year of front desk or medical/behavioral health administrative experienceDemonstrated ability to work independently and take ownership of daily responsibilitiesStrong understanding of front desk operations, scheduling, client communication, and administrative workflowsComfortable managing multiple responsibilities while maintaining accuracy and attention to detailFriendly, confident, and professional demeanor when interacting with clients, families, therapists, and outside providersStrong written and verbal communication skillsTechnologically proficient and comfortable communicating with a remote administrative teamAbility to troubleshoot routine issues and use good judgment when determining when additional support is neededPreferred QualificationsExperience in a behavioral health, mental health, medical, or other clinical office settingExperience working with multiple insurance plans and payer requirementsPrevious experience in a similar administrative role