Office Assistant

Southeast Kansas Mental Health Center; Pleasanton (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

Southeast Kansas Mental Health Center is seeking a front-desk/administrative professional to manage patient interactions, scheduling, and data entry in a medical office setting.

The role requires strong communication, confidentiality, and computer skills, with responsibilities including greeting visitors, handling calls, and processing insurance information at the designated Kansas site.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office preferred.
• Must pass background checks and screenings (KBI, DCF child & adult abuse checks, motor vehicle screen).
• Reliable, insured transportation if personal vehicle is required.

Responsibilities

• Greet visitors and manage front-desk interactions.
• Handle multi-line phone calls and message transfer.
• Schedule appointments and collect required information.
• Process payments and insurance information.
• Scan and file documents in electronic health records.
• Review and process health record requests.
• Enter patient data into the EHR and provider schedules.
• Assist patients in crises and contact crisis team as needed.
• Make appointment reminder calls and update reimbursements daily.

Skills

Communication

Problem-solving

Organizational skills

Independence

Computer skills

Customer service

Confidentiality

Education

High school diploma or equivalent

Tools

Electronic Health Records

Word Processing

Job description

High school diploma or equivalent. Experience in a medical office setting is preferred. Must pass KBI, DCF child & adult abuse check, motor vehicle screen, and background checks. If the position requires the use of a personal vehicle for work purposes, the employee must have reliable, insured transportation that is properly registered and compliant with all applicable state and local requirements.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong communication, problem-solving skills, and organizational skills.
• Ability to work collaboratively in a team environment.
• Ability to work independently in the community.
• Proficient with computers, word processing, and general office equipment.
• Excellent customer service and public relations.
• The ability to maintain confidentiality policies and procedures is required.

DUTIES AND RESPONSIBILITIES:

• Receive and greet visitors immediately upon approach.
• Receive multi-line phone calls, take messages, and transfer calls.
• Make appointments for patients and gather required information. Send the necessary documents to the patient for completion.
• Receive payment for services or complete insurance reimbursement information.
• Scan documents & place them in electronic health records & file documents in patient files.
• Review and process requests for health records.
• Enter data on the electronic health record for each new patient.
• Enter data on the provider’s schedules.
• Assist walk-in patients or existing patients in crises, making phone calls immediately to the crisis team or the executive director as needed.
• Make appointment reminder calls.
• Verify and update patient reimbursement daily.

TRANSPORTATION AND DELIVERY:

For work-related travel, employees must operate company or personal vehicles responsibly, in accordance with all traffic laws, regulations, and organizational safety policies.

WORKING CONDITIONS AND REQUIREMENTS:

• Regular and punctual attendance is required and is an essential function of this position.
• This position requires the ability to operate a vehicle as part of routine job functions.
• This position requires the ability to use a computer and software as part of routine job functions.
• Employees are expected to perform duties at the designated work location stated in the offer letter unless otherwise noted by your supervisor.
• Attendance at in-person meetings and training sessions is required, even for remote or hybrid roles, as necessary, unless otherwise noted by your supervisor.
• Occasional overtime may be required depending on operational needs. Overtime will be compensated in accordance with applicable wage and hour laws.
• This position requires the ability to lift and carry up to 25 lbs as part of routine job functions.
• Perform other duties as assigned by your Supervisor or the Executive Director.

EMPLOYMENT STATUS:

Non-Exempt

SCHEDULE:

Full-Time or Part-Time

SALARY:

Hourly Wage

SUPERVISED AND EVALUATED BY:

Director of Office Operations