Department Assistant - Requisition #483950

Infor; Marshall (MI); Híbrido; USD 28 000 - 38 000; Tempo integral

Resumo da oferta

Infor in Marshall, MI seeks an administrative professional to support a busy medical office and help clinicians focus on patient care. The role involves front-desk duties, scheduling, insurance verification, and effective communication with patients and staff.

You will handle registration, appointments, document scanning, and coordination of referrals, with a strong emphasis on accuracy and patient service.

Qualificações

• Associate’s degree or equivalent formal education preferred.
• Excellent telephone, written communication and interpersonal skills.
• Ability to prioritize multiple tasks while maintaining focus and productivity.

Responsabilidades

• Answer calls, route to proper destination, and schedule appointments.
• Greet patients, assist with registration and check-in.
• Process mail, scan documents, and manage office supplies.
• Assist with intake and insurance forms, and verify insurance eligibility.
• Collect copays and outstanding balances; support QA initiatives.
• Update patient demographics and coordinate referrals.
• Schedule high-tech imaging appointments and manage calendar flow.
• Communicate with clinical staff to gather necessary patient information.

Conhecimentos

Telephone communication

Interpersonal skills

Written communication

Data extraction

Computer software proficiency

Email

Calendar management

Word processing

Spreadsheets

Independent work

Formação académica

Associate’s degree or equivalent

Ferramentas

EMR systems

Descrição da oferta de emprego

Job Summary: Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications: 18 years of age.

Knowledge, Skills & Abilities: Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions: Must work in a busyoffice and public environment while maintaining a friendly demeanor during all interactions withdiverse populations of physicians, nurses, patient family members,etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements: Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.