Office Assistant

M&B Contract Specialties Inc.; Owings Mills (MD); On-site; USD 22,000 - 25,000; Full time

Job summary

M&B Contract Specialties Inc. is seeking an Office Assistant to support the day-to-day operations in Owings Mills, MD. This entry-level role requires good communication, organization, attention to detail, and basic computer skills.

You will handle calls, messages, emails, data entry, filing, quotes, and routine correspondence, with emphasis on reliability, following procedures, and maintaining confidential information.

Qualifications

• Basic computer and email skills required.
• Ability to communicate professionally by telephone and email.
• Good organizational skills with attention to detail.
• Ability to follow instructions and procedures.
• Ability to manage multiple routine tasks.
• Dependable attendance and punctuality.
• Willingness to learn company processes and systems.

Responsibilities

• Answer incoming telephone calls professionally.
• Take accurate messages and direct calls appropriately.
• Check and monitor company email accounts.
• Respond to routine emails using established procedures.
• Forward matters requiring management or project staff attention.
• Check orders for accuracy and completeness.
• Review confirmations and identify missing/incorrect information.
• Follow up on routine order and delivery matters as requested.
• Prepare basic customer quotes using templates and pricing.
• Perform data entry and update records.
• Scan, copy, file, organize, and distribute documents.
• Maintain organized electronic and paper files.
• Assist with routine correspondence and documents.
• Track outstanding items and provide follow-up as requested.
• Provide general administrative support to management and staff.
• Maintain confidentiality of information.
• Perform other admin and office duties as assigned.

Skills

Basic computer skills

Phone & email comms

Organizational skills

Attention to detail

Follow instructions

Multi-tasking

Attendance & punctuality

Willingness to learn

Job description

Office Assistant

Pay: $16.00-$17 per hour to start based on experience.
Review: Eligible for review after 90 days, with potential increase to $18.00 per hour based on satisfactory performance, attendance, reliability, and ability to independently handle assigned duties.

Position Summary

The Office Assistant provides basic administrative support to help with the day-to-day operation of the office. This is an entry-level position requiring good communication, organization, attention to detail, and basic computer skills.

Primary Duties and Responsibilities

• Answer incoming telephone calls professionally.
• Take accurate messages and direct calls to the appropriate person.
• Check and monitor company email accounts.
• Respond to routine emails using established company procedures and guidance.
• Forward matters requiring management or project staff attention.
• Check customer and project orders for accuracy and completeness.
• Review order confirmations and assist with identifying missing or incorrect information.
• Follow up on routine order and delivery matters as requested.
• Prepare basic customer quotes using company templates, established pricing, and instructions provided.
• Perform data entry and update customer, vendor, project, and order information.
• Scan, copy, file, organize, and distribute documents.
• Maintain organized electronic and paper files.
• Assist with preparing routine correspondence and documents.
• Track outstanding administrative items and provide follow-up as requested.
• Provide general administrative support to management and office staff.
• Maintain confidentiality of company, customer, vendor, employee, and financial information.
• Perform other administrative and office-related duties as assigned.

Qualifications

• Basic computer and email skills.
• Ability to communicate professionally by telephone and email.
• Good organizational skills and attention to detail.
• Ability to follow instructions and established procedures.
• Ability to manage multiple routine tasks.
• Dependable attendance and punctuality.
• Willingness to learn company processes and systems.

Performance Expectations

The Office Assistant is expected to complete assigned tasks accurately and timely, communicate professionally, maintain organized records, follow company procedures, and demonstrate consistent reliability and attendance.

Any wage increase following the 90-day review is not automatic and will depend on demonstrated performance, attendance, reliability, accuracy, and the employee's ability to handle assigned responsibilities with reduced supervision.