Office Assistant

Imperial Dade; Kailua, Northern (HI, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Imperial Dade in Kailua, HI is hiring an Office Assistant to interact with customers, process orders, and provide information about products and services.

The role runs Monday through Friday, 7:30 am to 4:30 pm, at a pay rate of $19.00 per hour. You will handle calls, interface with customers, support sales, manage substitutions for stock issues, and assist with data entry.

Qualifications

• High school diploma, GED, or equivalent.
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others

Responsibilities

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalate customer issues to the appropriate department.

Skills

Customer service experience

Data entry

Excellent communication skills

Outgoing personality

Education

High school diploma / GED

Tools

MS Office

Job description

The Office Assistantwill interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 7:30 am - 4:30 pm and pays an hourly rate of $19.00 per hour.

You will:

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalat... Wait, correct: "escalate".…

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others