Office Assistant

The Learning Experience - Austin, TX - Dripping Springs; Cedar Park (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Competitive salary

Employee discounts

Job summary

The Learning Experience in Texas seeks an Office Assistant with strong retail operations and customer engagement experience to support center leadership. The role focuses on financial performance, staffing, payroll, and inventory while building relationships with families and local partners.

Responsibilities include driving enrollment, managing schedules to maintain ratios, and executing local marketing to support center growth.

Qualifications

• 3+ years’ experience in retail/store management (cross-industry experience welcome).
• 2+ years in a customer-facing sales setting.

Responsibilities

• Drives financial performance and productivity of center operations.
• Analyses P&L statements; creates action plans based on performance and occupancy.
• Hires and staffs centers with high performing teachers.
• Manages labor and scheduling to maintain ratios.
• Forecasts enrollment based on graduation rates.
• Processes payroll and timekeeping accuracy.
• Oversees center inventory and vendor relationships.
• Ensures accurate billing, receivables, and collections.
• Conducts team meetings with Center Director to set direction.
• Executes local marketing campaigns and community relations.
• Leads tours and nurtures leads to secure enrollment.
• Plans and manages budget for parent engagement activities.

Skills

Retail management

Customer-facing sales

Data-driven decision making

Education

Bachelor's degree preferred

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Competitive salary
• Employee discounts

Office Assistant at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

• Drives financial performance and productivity for all operational aspects of the center
• Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
• Hires outstanding talent and ensures center is fully staffed with high performing teachers
• Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
• Forecasts future enrollment based on annual graduation
• Processes payroll, ensuring the accuracy of timekeeping systems
• Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
• Manages all vendor relationships- organizes facilities maintenance and technology support
• Ensures parent billings, account receivables and collections are accurate and precise
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

• Executes marketing brand campaigns within the center and implements local marketing activities.
• Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
• Effectively uses social media channels for parent engagement and retention
• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Maintains the lead tracking portal and customer database
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)
• Plans and manages budget for “parent pleasers”

Qualifications:

• 3+ years’ experience in retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Ability to leverage data to understand the business and make decisions
• Bachelor’s degree preferred