Office Assistant

Generac; Bremerton (WA); Presencial; USD 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company paid medical insurance

Dental insurance

401k retirement contribution

Paid time off (PTO)

Quality work-life balance and schedule

Resumo da oferta

Generac Channel Partner in Bremerton, WA is seeking a punctual, dependable customer service focused individual. You will manage incoming calls, schedule service work, and handle email communications to provide an excellent first impression and smooth scheduling.

You will use CRM and internal software, coordinate with technicians, and uphold company values. A high school diploma and 2+ years in customer service are required; power generation knowledge is a plus.

Qualificações

• Minimum of 2 years in customer service or a related role.
• Strong attention to detail and ability to work independently or with a team.
• Willingness to learn new software and processes.

Responsabilidades

• Greet customers and manage calls, schedule service work and appointments, and handle email communications.
• Coordinate dispatch and use CRM to track interactions and service history.
• Ensure service targets are met and follow up with homeowners.

Conhecimentos

Customer service

Scheduling/dispatch

CRM software

Detail-oriented

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Microsoft Excel

Scheduling software

Descrição da oferta de emprego

• Quality work-life balance and schedule flexibility

Benefits

• Company paid medical insurance
• Dental insurance
• 401k retirement contribution
• Paid time off (PTO)
• Quality work-life balance and schedule flexibility

Job Requirements

• Company paid medical insurance
• Dental insurance
• 401k retirement contribution
• Paid time off (PTO)
• Quality work-life balance and schedule flexibility

Be a part of something great by joining our locally owned team, which serves the surrounding community with electrical, standby generator, and HVAC services. With 30 years in business, we have built a reputation for the highest quality work and develop trusting relationships with our customers.

We are looking for a punctual and dependable person with a strong attention to detail who can work both independently and collaboratively within a team environment. Must be flexible and willing to learn new things as needed. Candidates must be able to pass a background check and drug test.

What You’ll Do

• Provide an excellent first impression through customer interactions, including managing incoming calls, scheduling service work and appointments, and handling email communications
• Utilize internal software, including client relationship management (CRM) systems, and be open to learning new programs
• Ensure technicians meet service call targets, conduct regular follow-ups with homeowners, and uphold company values in every interaction

What You’ll Bring

• High school diploma or equivalent
• 2+ years of experience in customer service
• Knowledge of power generation, electrical, plumbing, mechanical, or utility trades is a plus
• Computer proficiency to coordinate scheduling, dispatch, spreadsheet management, and client relationship management (CRM) software
• This job is with an independent Generac Channel Partner and not for employment with Generac Power Systems, Inc.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.