Job File Coordinator

Servpro Industries, Inc.; Omaha (NE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

On Site Fitness room/Gym

401(k) matching up to 4%

Profit sharing

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

6 Paid Holidays

$1,000 Annual Anniversary Bonus

Job summary

Servpro Industries, Inc. is seeking a highly organized Job File Coordinator to support restoration operations in Omaha, Nebraska. This position involves managing project documentation and ensuring job files are accurate, complete, and compliant.

The ideal candidate thrives in a fast-paced environment, capable of multitasking while maintaining a keen attention to detail. The role offers competitive benefits including health insurance, 401(k) matching, and paid time off.

Qualifications

• Previous office coordination, administrative, estimating, or insurance experience preferred.
• Ability to pass a background check.
• Experience in restoration, construction, or insurance industry is a plus.

Responsibilities

• Monitor active job files daily for accuracy, completeness, and compliance.
• Coordinate with production teams to ensure field documentation is submitted timely.
• Create or review estimates based on project scope and documentation.
• Communicate professionally with customers, insurance representatives, vendors, and team members.

Skills

Attention to detail

Organizational skills

Written communication

Verbal communication

Customer service skills

Multitasking abilities

Proficiency in Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Xactimate

Job description

SERVPRO Team Toft is seeking a highly organized and detail‑oriented Job File Coordinator to support our restoration operations and office teams. This role is responsible for managing project documentation, tracking job progress, coordinating communication between departments, and ensuring all job files are complete, accurate, and compliant from start to finish.

The ideal candidate thrives in a fast‑paced environment, can manage multiple priorities, and takes pride in keeping projects organized and moving efficiently.

Responsibilities

• Monitor active job files daily for accuracy, completeness, and compliance
• Coordinate with production teams to ensure field documentation is submitted timely
• Maintain and update Work‑In‑Progress (WIP) tracking
• Review project notes, photos, and supporting documentation
• Create or review estimates based on project scope and documentation
• Perform internal audits of job files prior to submission and invoicing
• Ensure insurance carrier and client program requirements are met
• Review timestamps, photos, moisture logs, and supporting documents for quality assurance
• Coordinate with accounting for final invoicing and job closeout
• Communicate professionally with customers, insurance representatives, vendors, and team members
• Assist operations and office departments as needed

Qualifications

• High School Diploma or GED required
• Previous office coordination, administrative, estimating, or insurance experience preferred
• Restoration, construction, or insurance industry experience is a plus
• Strong attention to detail and organizational skills
• Ability to multitask in a fast‑paced environment
• Excellent written and verbal communication skills
• Strong customer service skills
• Proficiency in Microsoft Office Suite including Outlook, Word, and Excel
• Experience with Xactimate or insurance claims preferred
• Ability to pass a background check

Benefits

• On Site Fitness room/Gym
• 401(k) matching up to 4%
• Profit sharing
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 6 Paid Holidays
• PTO accrual starting immediately
• 50% Employer‑Paid Health Insurance through Blue Cross Blue Shield after 60 days
• Optional Vision, Dental, and Heritage Family/Global Life coverage after 60 days
• 401(k) with company match up to 4% after 6 months
• Profit sharing after 6 months
• $1,000 Annual Anniversary Bonus each year after 1 year

All offers of employment with SERVPRO of Omaha Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I‑9 and electronic employment verification process.