Office Administrator | Growth, Flexible Hours & Benefits

Pho Prime, LLC; Dothan, Northern (AL, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Attractive Hourly Compensation

Career Growth: Internal leadership

Flexible Schedule and supportive team

Job summary

Best Choice Roofing in Dothan, AL is seeking an Office Administrator to be a key member of the branch team, delivering excellent customer service to homeowners and ensuring accurate, timely processing of contract packets and project documentation.

The OA will support the employee lifecycle at the branch level and coordinate administrative functions that keep the office running smoothly, while assisting the Project Manager and General Manager with scheduling, payments, and CRM updates.

Qualifications

• Prior office administration experience preferred.
• Excellent customer service and communication skills.
• Experience in roofing or construction is a plus but not required.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong organizational and time-management skills.

Responsibilities

• Manage incoming phone calls and email correspondence from homeowners and team members.
• Serve one of the point of contacts for homeowners from contract signing through project start
• Maintain accurate and up-to-date customer records.
• Support the Project Manager and General Manager with scheduling installations.
• Contact homeowners to facilitate timely payments and follow up on outstanding balances.
• Enter payments into the production system and ensure synchronization with financial platforms.
• Assist with collections by coordinating with homeowners and the production team.
• Process check payments and complete weekly bank deposits.
• Monitor the status of jobs in the CRM and update Sales Managers accordingly.
• Upload completed contract packets to the CRM system.
• Perform day-to-day administrative duties to support branch operations.

Skills

Customer service

Communication

Teamwork

Time management

Microsoft Office proficiency

Tools

CRM systems

Microsoft Office

Job description

Best Choice Roofing in Dothan, AL is seeking an Office Administrator to be a key member of the branch team, delivering excellent customer service to homeowners and ensuring accurate, timely processing of contract packets and project documentation.

The OA will support the employee lifecycle at the branch level and coordinate administrative functions that keep the office running smoothly, while assisting the Project Manager and General Manager with scheduling, payments, and CRM updates.