Asheville, NC - Office Administrator

Best Choice Roofing; Asheville (NC); Hybrid; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k retirement plan

Job summary

Best Choice Roofing in Asheville, NC seeks an Office Administrator to be a key member of the branch team, handling customer service to homeowners and ensuring accurate, timely processing of contract packets and project documentation.

The role also supports the employee lifecycle at the branch level and coordinates administrative functions that keep the office running smoothly, including project scheduling and CRM updates.

Qualifications

• Experience in office administration preferred.
• Excellent customer service and communication skills required.
• Roofing/construction background is a plus but not required.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency with Microsoft Office and CRM systems.
• Comfortable communicating by phone and email.

Responsibilities

• Manage incoming calls and email from homeowners and team members.
• Be a point of contact for homeowners from contract signing to project start.
• Maintain accurate and up-to-date customer records.
• Support Project Manager and General Manager with scheduling installations.
• Process payments and assist with collections.
• Enter payments in production system and sync with financial platforms.
• Upload contract packets to the CRM and monitor job status.
• Perform day-to-day administrative duties to support branch operations.

Skills

Customer service

Communication

Teamwork

Detail oriented

Time management

Independent worker

Tools

Microsoft Office

CRM software

Job description

Compensation $15.00 - $18.00/hour

Schedule Full time

Job Type Permanent

Description

We are seeking an Office Administrator who will be a key member of the branch team, responsible for providing excellent customer service to homeowners and ensuring accurate, timely processing of contract packets and project documentation. The OA also plays a critical role in supporting the employee lifecycle at the branch level and coordinating administrative functions that keep the office running smoothly.

About Us

Best Choice Roofing was founded in 2009 and has rapidly grown to become one of the largest residential roofing companies in the US.Our balance of expertise, winning sales system, top of the line materials partnerships, and consistent customer satisfaction have helped Best Choice Roofing to become the fastest growing roofing company in the country. Our team is dedicated to achieving goals and building strong relationships with clients and each other. We believe in teamwork, continuous improvement, and celebrating success

Key Responsibilities

• Manage incoming phone calls and email correspondence from homeowners and team members
• Serve one of the point of contacts for homeowners from contract signing through project start
• Maintain accurate and up-to-date customer records
• Support the Project Manager and General Manager with scheduling installations
• Contact homeowners to facilitate timely payments and follow up on outstanding balances
• Enter payments into the production system and ensure synchronization with financial platforms
• Assist with collections by coordinating with homeowners and the production team
• Process check payments and complete weekly bank deposits
• Monitor the status of jobs in the CRM and update Sales Managers accordingly
• Upload completed contract packets to the CRM system
• Perform day-to-day administrative duties to support branch operations

Qualifications

• Prior office administration experience preferred
• Excellent customer service and communication skills
• Experience in roofing or construction is a plus but not required
• Ability to work independently and as part of a team in a fast-paced environment
• Strong proficiency in Microsoft Office and familiarity with CRM systems
• Comfortable communicating by phone and email
• Ability to travel locally as needed
• Detail-oriented with strong organizational and time-management skills

What Makes us the Best Choice

• Attractive Hourly Compensation
• Career Growth: Over 90% of leadership roles are filled with internal talent, illustrating our commitment to helping our team to grow their skills and careers.
• Flexible Schedule and a supportive team environment.
• Company-enhanced benefits, including access to Medical, Life, Dental, and Vision insurance coverage as well as 401k for retirement.

We are an Equal Opportunity Employer, a drug-free workplace, and comply with all applicable federal and state regulations.