Office & Projects Coordinator — Flexible Schedule

Best Choice Roofing; Asheville (NC); Hybrid; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k retirement plan

Job summary

Best Choice Roofing in Asheville, NC seeks an Office Administrator to be a key member of the branch team, handling customer service to homeowners and ensuring accurate, timely processing of contract packets and project documentation.

The role also supports the employee lifecycle at the branch level and coordinates administrative functions that keep the office running smoothly, including project scheduling and CRM updates.

Qualifications

• Experience in office administration preferred.
• Excellent customer service and communication skills required.
• Roofing/construction background is a plus but not required.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency with Microsoft Office and CRM systems.
• Comfortable communicating by phone and email.

Responsibilities

• Manage incoming calls and email from homeowners and team members.
• Be a point of contact for homeowners from contract signing to project start.
• Maintain accurate and up-to-date customer records.
• Support Project Manager and General Manager with scheduling installations.
• Process payments and assist with collections.
• Enter payments in production system and sync with financial platforms.
• Upload contract packets to the CRM and monitor job status.
• Perform day-to-day administrative duties to support branch operations.

Skills

Customer service

Communication

Teamwork

Detail oriented

Time management

Independent worker

Tools

Microsoft Office

CRM software

Job description

Best Choice Roofing in Asheville, NC seeks an Office Administrator to be a key member of the branch team, handling customer service to homeowners and ensuring accurate, timely processing of contract packets and project documentation.

The role also supports the employee lifecycle at the branch level and coordinates administrative functions that keep the office running smoothly, including project scheduling and CRM updates.