Office Administrator & Customer Service Support

Smart Choice Cleaning, Inc.; Virginia; On-site; USD 35,000 - 50,000; Full time

Job summary

Smart Choice Cleaning, Inc. is seeking an Office Administrator and Customer Service Support to keep the front office running smoothly. You will handle calls, scheduling, deposits, payroll prep, CRM updates, and basic bookkeeping tasks with accuracy and reliability.

Join a growing, tech‑savvy team that values trust, teamwork, and steady processes. The role offers consistent office hours and opportunities to learn as the owner collaborates with AI tools to streamline administrative work.

Qualifications

• Comfortable answering phones and speaking with customers regularly.
• Basic computer literacy; comfortable with scheduling or office software.
• Reliable, organized, and trustworthy.
• Able to commit to consistent office hours.

Responsibilities

• Answer incoming phone calls and book cleaning jobs when needed.
• Take and process bank deposits
• Prepare and double-check payroll paperwork for accuracy before it goes to the bookkeeper
• Order office and cleaning supplies as needed
• Enter and update customer information and job details in our CRM
• Respond to basic customer questions and complaints; route anything complex to the right person
• Help coordinate scheduling between clients and cleaning crews when needed
• General office support: filing, organizing, and keeping the office running smoothly

Skills

Phone etiquette

Customer communication

Computer literacy

Organization

Reliability

Job description

Job Description

Job Description

Office Administrator and Customer Service Support

We're a small, growing cleaning company looking for a dependable person to help run the office. We use AI tools to streamline much of our admin work, so this role is about accuracy, reliability, and being a helpful, organized presence when the owner is out of the office.

Responsibilities:

• Answer incoming phone calls and book cleaning jobs when needed
• Take and process bank deposits
• Prepare and double-check payroll paperwork for accuracy before it goes to the bookkeeper
• Order office and cleaning supplies as needed
• Enter and update customer information and job details in our CRM
• Respond to basic customer questions and complaints; route anything complex to the right person
• Help coordinate scheduling between clients and cleaning crews when needed
• General office support: filing, organizing, and keeping the office running smoothly

Requirements:

• Comfortable answering phones and speaking with customers regularly
• Basic computer literacy; comfortable with scheduling or office software
• Reliable, organized, and trustworthy
• Able to commit to consistent office hours

Company Description

For more than 22 years, Smart Choice Cleaning has been a trusted name in commercial and residential cleaning services. What started as a small operation has grown into a company known for reliability, quality, and doing things the right way — and that reputation is something our whole team takes pride in.

We've built strong, lasting systems that make the work efficient and predictable, and we're not afraid to embrace technology, including AI, to work smarter and free our team up to focus on what matters most: our clients and each other. Our culture is built on trust, teamwork, and taking care of the people who take care of our business.

If you're looking for a stable, established company with room to grow, a supportive team, and real opportunity to make an impact, we'd love to have you on board.

Company Description

For more than 22 years, Smart Choice Cleaning has been a trusted name in commercial and residential cleaning services. What started as a small operation has grown into a company known for reliability, quality, and doing things the right way — and that reputation is something our whole team takes pride in.

We've built strong, lasting systems that make the work efficient and predictable, and we're not afraid to embrace technology, including AI, to work smarter and free our team up to focus on what matters most: our clients and each other. Our culture is built on trust, teamwork, and taking care of the people who take care of our business.

If you're looking for a stable, established company with room to grow, a supportive team, and real opportunity to make an impact, we'd love to have you on board.