Office Administrator / Customer Service

LINDGREN-PITMAN INC; Pompano Beach (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

LINDGREN-PITMAN INC. in Pompano Beach, FL seeks a full-time Office Administrator / Customer Service to manage front-office operations, greet visitors, handle calls and emails, process orders, and support multiple departments.

The role emphasizes accurate data entry, inventory assistance, and basic shipping coordination. You will work on-site in a busy office, support the President and VP, and ensure courteous, professional product information is provided to customers and vendors.

Qualifications

• Strong office administration and administrative assistance skills, including organizing records and supporting day-to-day operations.
• Excellent customer service with responsiveness, professionalism, and follow-through when assisting customers and vendors.
• Clear and effective communication in English; bilingual Spanish is a plus.

Responsibilities

• Greet and assist visitors at the front desk.
• Handle incoming calls, emails, and mail; maintain office records and stock of supplies.
• Process orders and coordinate with internal departments; support the President and other leaders.

Skills

Office administration

Customer service

Communication

Bilingual Spanish

Education

High School Diploma

Tools

Microsoft Office 365

Outlook

Word

Excel

Teams

CRM systems

Microsoft Dynamics SL

Job description

Company Description

LINDGREN-PITMAN INC. is a leading manufacturer of high-quality offshore fishing equipment serving commercial fisheries and the global aquaculture industry. Based in Pompano Beach Florida for over 50 years, this family owned and operated company has established itself as the premier choice of fishermen throughout the world. Prospective team members can learn more about the company’s background and product range on its website.

Role Description

This full-time Office Administrator / Customer Service role is an on-site position located in Pompano Beach, FL. The role involves overseeing daily front office operations, provide support for the reception desk including handling incoming calls, emails, and mail, maintaining records, and supporting general administrative functions. Day-to-day tasks may include greeting and assisting visitors, processing orders, coordinating with internal departments, supporting the President, and ensuring accurate data entry into company systems. The position also provides front-line customer service by responding to inquiries, resolving routine issues, and sharing product information in a courteous and professional manner. The role may include preparing basic reports, organizing documents, assisting with inventory, and domestic and international shipping logistics as needed. Assist the Vice President quarterly in assuring compliance with government regulations such as OSHA.

Qualifications

• Strong Office Administration and Administrative Assistance skills, including organizing records, maintaining stock of office supplies, and supporting day-to-day operations.
• Experience working with Office Equipment such as multifunction printers, phone systems, and basic computer hardware and software (e.g., email, CRMs, spreadsheets, and word processing).
• Excellent Customer Service skills with a focus on responsiveness, professionalism, and follow-through when assisting customers and vendors.
• Clear and effective Communication skills, both verbal and written in English. Bi-lingual Spanish a plus.
• Proficiency in Microsoft Office 365 (e.g. Outlook, Word, Excel, Teams) and ability to assist others. Familiarity with CRM systems is beneficial, as well as Microsoft Dynamics SL.
• Ability to work on-site full time in Pompano Beach, FL, prioritize tasks, maintain attention to detail, and step up when needed in a busy office environment.
• Previous experience in an office, customer service, or administrative role preferred; experience in manufacturing or marine industries is a plus.
• High school diploma or equivalent required; additional education or relevant certifications in office administration or IT support are advantageous.