Office Administrator

Yellowstone Local; Rifle (CO); On-site; USD 58,240 - 68,640; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid time off and holidays

Paid training and advancement

Job summary

Pacific Sheet Metal is seeking an Office Administrator in Rifle, CO to support daily service operations and ensure smooth communication between customers, the service manager, and field technicians.

You will answer calls, create and manage work orders, schedule technicians, and maintain customer records. Join a family-focused team with growth opportunities and comprehensive benefits.

Qualifications

• 3 to 5 years of experience in an administrative, dispatch, customer service, or service coordination role.
• Proven administrative, dispatch, or service coordination experience.
• Proficiency with Microsoft Office Suite.
• Strong organizational, communication, and multitasking skills.
• Ability to professionally manage challenging customer interactions.
• Experience working in a fast-paced office environment.
• Experience with industry software is preferred.
• Ability to learn new scheduling and dispatch systems.
• Successful completion of pre-employment assessments as part of the hiring process.
• Background checks may be conducted in accordance with applicable laws.

Responsibilities

• Answer incoming calls from homeowners and assess service needs
• Create and manage work orders based on customer conversations
• Schedule and dispatch service technicians using industry-specific software
• Maintain real-time communication with field employees and the service manager
• Organize and maintain customer records, files, and schedules
• Prioritize and manage multiple responsibilities in a fast-paced environment
• Deliver exceptional customer service while resolving scheduling and service inquiries

Skills

Customer service

Scheduling

Dispatch coordination

Microsoft Office

Organization

Communication

Multitasking

Problem-solving

Learning new systems

Pre-employment assessments

Industry software experience

Education

High school diploma or equivalent

Job description

Yellowstone Local is proud to represent Pacific Sheet Metal, a trusted name in the industry known for its top-tier service and strong commitment to its employees.

Looking for a fast-paced, customer-facing role where no two days are the same? If you thrive on organization, problem-solving, and keeping operations running smoothly, this is your chance to make an impact.

What's in it for You?

• Competitive Pay: $58,240 to $68,640 per year

• Comprehensive Benefits: Medical, Dental, Vision, HSA, and 401(k) with company matching

• Work-Life Balance: Paid Time Off and Paid Holidays

• Career Growth: Paid training, employee discounts, and advancement opportunities

Why You'll Love It Here

• Family-focused culture with approachable leadership and a supportive team environment

• Fast-paced work that keeps every day engaging and rewarding

• Make a direct impact by helping homeowners receive timely, high-quality service

• Opportunities to develop your skills and grow your career within the company

Your New Role

As an OfficeAdministrator in Rifle, CO, you will play a key role in supporting daily service operations and ensuring seamless communication between customers, the service manager, and field technicians.

• Answer incoming calls from homeowners and assess service needs

• Create and manage work orders based on customer conversations

• Schedule and dispatch service technicians using industry-specific software

• Maintain real-time communication with field employees and the service manager

• Organize and maintain customer records, files, and schedules

• Prioritize and manage multiple responsibilities in a fast-paced environment

• Deliver exceptional customer service while resolving scheduling and service inquiries

• 3 to 5 years of experience in an administrative, dispatch, customer service, or service coordination role

• High school diploma or equivalent

• Proficiency with Microsoft Office Suite

• Strong organizational, communication, and multitasking skills

• Ability to professionally manage challenging customer interactions

• Experience working in a fast-paced office environment

• Experience with construction, HVAC, plumbing, electrical, or other service industry software is preferred

• Ability to learn new scheduling and dispatch systems

• Successful completion of pre-employment assessments as part of the hiring process

• Background checks may be conducted in accordance with applicable federal, state, and local laws

Pacific Sheet Metal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue