Customer Service Representative

Yellowstone Local; O’Fallon (MO); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Overtime opportunities

Annual bonuses

Performance-based bonuses

Job summary

Yellowstone Local is seeking a friendly, detail-oriented customer service representative for AAA Home Services in O’Fallon, MO. This in-house role connects local customers with a team of skilled techs across plumbing, HVAC, electrical, and appliance repair. Training provided with no prior experience required.

Full-time position with 31–40 hours, Monday–Friday, 8:30 AM start, rotating weekends, and year-round work. Pay ranges from $16.50 to $20.00 per hour, plus overtime and bonuses.

Qualifications

• High school diploma or equivalent.
• Less than 1 year of customer service or call center experience (we’ll train you!).
• Strong communication and problem-solving skills.
• Comfortable using phones and basic computer systems.
• Ability to stay composed in a fast-paced environment.
• Must be able to work rotating weekends.

Responsibilities

• Answer and route inbound customer calls with accuracy and professionalism.
• Schedule service appointments for technicians in plumbing, HVAC, appliance repair, and electrical.
• Provide friendly, informative support using internal scripts and procedures.
• Offer basic technical assistance and troubleshooting guidance.
• Follow up on customer needs and ensure quick problem resolution.

Skills

Customer service

Communication skills

Problem-solving

Phone systems

Education

High school diploma or equivalent

Tools

Basic computer systems

Job description

Yellowstone Local is proud to represent AAA Home Services, an industry leader in residential trades.

Step into a fast-paced office where your voice matters, and your work makes an immediate impact. If you thrive on problem-solving, love helping people, and are ready to join a family-run company that’s been trusted for over 55 years, this is your shot.

What’s in it for You?

• Pay Range: $16.50–$20.00/hour, depending on experience

• Schedule:

  • Full-time (31–40 hours per week)

  • Monday through Friday

  • 8-hour day shifts (7:30 AM–4:00 PM)

  • Rotating weekends

  • Year-round work, no seasonal layoffs

• Perks:

  • Overtime opportunities

  • Annual bonuses

  • Performance-based bonuses

Why You’ll Love It Here

• Family-owned and operated for over 5 decades. Your coworkers feel more like teammates

• Zero high-pressure sales. We focus on taking care of customers the right way

• Work in a stable, supportive office with strong team energy

• You’ll be trained from the ground up, so no experience? No problem.

• You’ll play a key role supporting 25 techs across plumbing, HVAC, electrical, and appliance repair

Your New Role

Based out of our O’Fallon, MO office (827 West Terra Ln), you’ll serve as the frontline voice for customers within a 15-mile radius, helping connect them with our team of expert technicians. This role is in-person and deeply rooted in the local St. Charles County community we’ve proudly served for over 55 years.

• Answer and route inbound customer calls with accuracy and professionalism

• Schedule service appointments for technicians in plumbing, HVAC, appliance repair, and electrical

• Provide friendly, informative support using internal scripts and procedures

• Offer basic technical assistance and troubleshooting guidance

• Follow up on customer needs and ensure quick problem resolution

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• High school diploma or equivalent

• Less than 1 year of customer service or call center experience (we’ll train you!)

• Strong communication and problem-solving skills

• Comfortable using phones and basic computer systems

• Ability to stay composed in a fast-paced environment

• Must be able to work rotating weekends

AAA Home Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.