Office Administrator

Spring EQ; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k Match

Charitable Matching

Company Holidays

Credit Union Membership

Dependent Care Plan

Disability Insurance

EAP

Life Insurance

Medical Insurance

PTO

Vision Insurance

Weekly Dinner Benefit

Job summary

Spring EQ, a national home equity lender, seeks an Office Administrator to be the first point of contact for visitors and employees. You will manage front desk operations, package/mail flows, supplies, and basic admin tasks in a fast-paced, security-conscious environment.

The role requires a high school diploma with preferred front desk experience, excellent customer service, and strong organizational skills. Proficiency in MS Office and the ability to lift up to 25 lbs are expected.

Qualifications

• High school diploma or equivalent.
• Front desk, receptionist or administrative experience preferred.
• Strong interpersonal and customer service skills.
• Ability to lift and move packages up to 25 pounds.

Responsibilities

• Greet and welcome visitors, vendors, and guests professionally.
• Monitor entry and exit at the main entrance.
• Verify visitor identities and sign-in compliance.
• Issue visitor badges and notify employees of arrivals.
• Maintain security and confidentiality in front desk operations.
• Keep lobby clean, organized, and welcoming.

Skills

Customer service

Professional demeanor

Organizational skills

Attention to detail

Independent work

Verbal communication

Written communication

MS Office

Confidentiality

Punctuality

Education

High school diploma

Administrative front desk experience preferred

Tools

Microsoft Outlook

Microsoft Word

Excel

Teams

Job description

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

The Office Administrator serves as the first point of contact for visitors and employees, ensuring a welcoming, secure, and organized front office environment. This role is primarily responsible for monitoring visitor access, managing front desk operations, coordinating package intake and distribution, maintaining office supplies, and stocking common areas.

Work Schedule:

Monday-Friday, 8:30 AM - 5:00 PM EST

Responsibilities:

• Greet and welcome visitors, vendors, and guests in a professional and friendly manner.
• Monitor entry and exit activity at the main entrance.
• Verify visitor identities and ensure compliance with visitor sign-in procedures.
• Issue visitor badges and notify employees of guest arrivals.
• Maintain security and confidentiality while managing front desk operations.
• Monitor lobby and reception areas to ensure a clean, organized, and welcoming environment.

Package & Mail Management

• Receive, log, and organize incoming packages and deliveries.
• Notify employees of package arrivals and coordinate pickup.
• Distribute incoming mail and internal deliveries as needed.
• Maintain accurate records of package receipts and distributions.

Inventory & Supply Management

• Monitor office supply inventory levels and identify replenishment needs.
• Order office and breakroom supplies as authorized.
• Receive and organize supply deliveries.
• Stock office materials, kitchen supplies, and common area items.
• Maintain neat and organized supply storage areas.

Administrative Support

• Maintain visitor logs and other front desk records.
• Support office operations with basic administrative tasks as assigned.
• Assist with special office projects and events when needed.
• Report facility or security concerns to appropriate personnel.

Required Skills/Abilities

• Excellent customer service and interpersonal skills.
• Professional demeanor and ability to interact effectively with visitors, employees, and vendors.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Attention to detail and accuracy in maintaining visitor logs, package records, and inventory supplies.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Outlook, Word, Excel, and Teams.
• Ability to maintain confidentiality and exercise sound judgment.
• Dependable attendance and punctuality.
• Ability to identify and report security, safety, or facility concerns appropriately.

Education and Experience

• High school diploma or equivalent required
• Previous front desk, reception, hospitality, customer service, or administrative experience preferred.
• Strong interpersonal and customer service skills.
• Excellent organizational and time management abilities.
• Ability to work independently and manage multiple priorities.
• Basic computer skills, including Microsoft Office applications.
• Ability to lift and move packages and supply boxes up to 25 pounds.
• 401k Company Match
• Annual Charitable Matching Gift Program
• Company Holidays
• Credit Union Membership
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance
• Weekly Non-Management Dinner Benefit

Candidates must have current, unrestricted authorization to work in the United States. The Company does not sponsor or support employment-based visas, extensions, renewals, or any immigration-related programs now or in the future.

Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process, please contact [e-mail]