Office Administrator

Real Property Management Richmond Metro; Newport News (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Office Administrator to enhance business operations through efficient administrative support. This role is vital for maintaining effective communication within the organization and ensuring a high standard of customer service. The ideal candidate will be detail-oriented, organized, and possess strong interpersonal skills. With responsibilities ranging from managing inquiries to supporting office staff, this position offers an exciting opportunity to contribute to a dynamic team. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is perfect for you.

Benefits

Paid time off

Parental leave

Dental insurance

Health insurance

Training & development

Vision insurance

Qualifications

• 1-2 years of experience in administrative support.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide administrative support for office staff.
• Handle general inquiries via phone and in-person.

Skills

Customer Service

Analytical Thinking

Communication Skills

Microsoft Office

Organizational Skills

Education

High School Diploma

Associate Degree in Business Administration

Tools

Microsoft Office Suite

Job description

Benefits:

• Paid time off
• Parental leave
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

OFFICE ADMINISTRATOR

The Office Administrator is responsible for answering incoming calls and supporting business operations through administrative tasks, as well as providing courteous and professional direct interaction with prospective and current customer tenants. This position is often the face of Real Property Management Tidal. This role interacts with every unit of the business and is the key to achieving effective communication across the organization.

ESSENTIAL RESPONSIBILITIES

1. Providing administrative support for the office staff

2. Handling general telephone and walk-in inquiries

3. Managing property key inventory, making sure every tech and vendor has the keys they need for the day

4. Attending and participating in office meetings

5. Attending and participating in training sessions as directed by the Manager

6. Adhering to all procedures required in this role

KEY ATTRIBUTES

1. Highly detail oriented and organized in work

2. Strong analytical thinking and troubleshooting skills

3. Excellent communication and interpersonal skills with a customer service focus

4. Ability to act and operate independently with minimal daily direction from manager to accomplish objectives

5. Proficiency with email and Microsoft Office applications

6. Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem-solving, and results

The Office Administrator is highly organized with strong time management skills and an understanding of prioritization. Naturally driven to provide excellent customer service and to instill trust, the Office Administrator is a natural communicator with good attention to detail, a sense of urgency, and a professional demeanor.

REQUIREMENTS

1. One-two years’ experience in administrative support

2. A minimum typing speed of 40 words per minute

3. Intermediate skills in Microsoft Office

4. Managing referrals across departments

5. Knowledge of the Internet and email

6. Basic telephone switchboard knowledge

PERFORMANCE EXPECTATIONS

1. Providing excellent customer service in person and on the phone
2. Administrative support, reporting, and data entry timelines met

3. Established customer service standards maintained