Office Administrator

Red Key Realty; Lake Saint Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance, including dental and vision

IRA retirement plan

Paid time off and company holidays

Professional development and training opportunities

Job summary

Red Key Realty is seeking an Office Administrator in Lake Saint Louis, MO, to support a vibrant office environment focused on agent success and organizational excellence.

This role involves managing daily operations, facilitating agent support with CRM systems, and ensuring a welcoming atmosphere for both agents and clients. The ideal candidate will have strong organizational and communication skills, alongside a passion for teamwork and customer service.

Qualifications

• 2+ years of administrative, office coordination, or customer service experience.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary in-office contact for agent support.
• Process commission checks and maintain documentation.
• Maintain a clean, organized, and client-ready office environment.

Skills

Strong organizational skills

Excellent communication

Customer service experience

Tools

Google Workspace

Job description

Position Summary

The Office Administrator serves as the central operational and agent-support anchor of the office. This role ensures a welcoming, efficient, and high-functioning environment while supporting agents, facilitating CRM training, and maintaining office flow and readiness. The Office Administrator plays a vital role in agent onboarding and off-boarding, culture and engagement activities, event support, and daily administrative operations that uphold RedKey’s service standards and agent-first approach.

Core Responsibilities

Agent Success & Support

• Serve as the primary in-office contact for agent support and providing timely solutions to requests.
• Assist agents with CRM setup, marketing requests, campaigns, and general workflow support.
• Encourage agent connection to company resources, training, and events.
• Maintain a friendly, supportive, and solutions-oriented presence throughout the day.

Recruiting, Onboarding & Off-boarding

• Support Branch Manager with agent attraction efforts
• Complete agent onboarding tasks ensuring agents are fully integrated into RedKey systems, tools, platforms, and office processes.
• Support off-boarding procedures and system removals.

Administrative & Financial Operations

• Process commission check and maintain accurate documentation.
• Reconcile weekly agent billing and submit to Finance by the end of each week.
• Support file compliance and auditing.
• Support internal communication updates in partnership with marketing and leadership.
• Maintain vendor lists; add new vendors after proper vetting and approval.

Office Environment, Culture & Client Experience

• Maintain a clean, organized, and client-ready office environment throughout the day, including shared and outdoor spaces.
• Meet and Greet all visitors with a welcoming greeting
• Answer phone calls and direct calls to appropriate party
• Manage conference room bookings with priority to closings and ensure accurate calendar updates and timely room turnover.
• Support office events, trainings, meetings, and closings through setup, materials, refreshments, and end-of-day reset.
• Send cards, gifts, and engagement to our agents.
• Maintain letter boards, welcome signage, and office culture touch points.

Inventory & Supplies Management

• Restock office, kitchen, restroom, and event supplies weekly or as needed.
• Maintain Supra and sign logs for agent usage.
• Manage RedKey Store inventory and work within approved budgets for reorders.
• Ensure closing and event supplies are maintained and ordered from approved vendors.

Benefits

• Competitive salary ($42,000 – $52,000)
• Health insurance, including dental and vision
• IRA retirement plan
• Paid time off and company holidays
• Professional development and training opportunities
• Opportunity for growth as the company continues to expand
• Collaborative, supportive, and high-energy team environment

Qualifications

Required

• 2+ years of administrative, office coordination, or customer service experience
• Strong organizational skills with attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Google Workspace (or similar platforms)

Preferred

• Experience in real estate or brokerage operations
• Familiarity with CRM systems, marketing tools, or transaction platforms
• Event coordination or hospitality experience
• Experience supporting sales professionals or independent contractors