Real Estate Office Receptionst & Marketing Coordinator

Lewith & Freeman Real Estate; Hazleton (Luzerne County); On-site; USD 30,000 - 42,000; Full time

Job summary

You will use Microsoft Office and Google Workspace, document activities to create a reliable paper trail, and collaborate with marketing, sales, and management to align client engagement efforts. Growth is based on experience and technology changes.

Qualifications

• Excellent attention to detail and organizational skills.
• Ability to follow processes and master and implement systems.
• Strong proficiency with Microsoft Office and Google Suite.
• Advertising and Marketing skill set including print, digital, and direct mail.

Responsibilities

• Greet/assist clients and vendors
• Answer phones and coordinate communication with Realtors
• Manage and track incoming leads
• Perform administrative and clerical duties to keep the office organized and efficient
• Provide administrative support to agents
• Maintain files and track agents listings and contracts status
• Handle routine correspondence
• Manage the equipment and supplies (office and marketing)
• Oversee office supplies inventory
• Collaboration: Work closely with sales teams, agents, and management to align marketing strategies and client engagement efforts
• CRM Management: Use client relationship management (CRM) software to track client interactions, maintain a database of leads and contacts, and manage follow-up tasks
• Property Listings & Virtual Tours: Manage and update property listings on various real estate platforms, the company’s website, and other online portals
• Coordinate virtual tours or in-person showings as needed
• Social Media Management: Oversee social media presence (e.g., Facebook, Instagram, LinkedIn). Post regular updates, respond to inquiries, and engage with followers to build a strong online community
• Residential and Commercial Direct Mail Campaigns
• Content Creation: Write and design marketing materials like blog posts, property listings, email campaigns, brochures, newsletters, and promotional content. Ensure these materials align with the brand's voice and messaging

Skills

Attention to detail

Organizational skills

Decision making

Confidentiality

Tech savvy

Task prioritization

Advertising & Marketing

Tools

Microsoft Office

Google G-Suite

CRM software

Job description

The Administrative Receptionist is an essential member of our real estate agency. This individual is a seasoned multi-tasker with a passion for people and excellent communication skills. Working closely with marketing, sales and executive management, your position will grow based on your experience, our company needs, and technology changes. A true professional who supports the entire team in achieving their goals.

Qualifications

• Excellent attention to detail and organizational skills
• Able to make quick and effective decisions, solve problems, as well as maintain confidentiality
• Technologically savvy and able to learn new programs quickly
• Able to prioritize and manage shifting tasks
• Advertising and Marketing skill set including print, digital, and direct mail.

Interpersonal Skills Needed:

• Have an exceptional level of communication skills
• Must interact well with agents, staff and clients
• Must have a great presence on the phone

Technical Skills Needed:

• Strong understanding of Microsoft Office and Google’s G-Suite (Gmail, Drive, Docs, Sheets, and Calendar)
• Ability to follow processes, master and implement systems and tools
• Ability to document activities by creating a paper trail

Description of Duties

• Greet/assist clients and vendors
• Answer phones and coordinate communication with Realtors
• Manage and track incoming leads
• Perform administrative and clerical duties to keep the office organized and efficient
• Provide administrative support to agents
• Maintain files and track agents listings and contracts status
• Handle routine correspondence
• Manage the equipment and supplies (office and marketing)
• Oversee office supplies inventory
• Collaboration: Work closely with sales teams, agents, and management to align marketing strategies and client engagement efforts.
• CRM Management: Use client relationship management (CRM) software to track client interactions, maintain a database of leads and contacts, and manage follow-up tasks.
• Property Listings & Virtual Tours: Manage and update property listings on various real estate platforms, the company’s website, and other online portals.
• Coordinate virtual tours or in-person showings as needed.
• Social Media Management: Oversee social media presence (e.g., Facebook, Instagram, LinkedIn). Post regular updates, respond to inquiries, and engage with followers to build a strong online community.
• Residential and Commercial Direct Mail Campaigns
• Content Creation: Write and design marketing materials like blog posts, property listings, email campaigns, brochures, newsletters, and promotional content. Ensure these materials align with the brand's voice and messaging

Summary

• As a Real Estate Office Receptionist, you will be the first point of contact for clients, providing exceptional customer service and administrative support. Your core skills in clerical tasks, phone etiquette, and organizational abilities will ensure smooth office operations. You will utilize premium skills in managing multi-line phone systems, while your proficiency in Microsoft Office and Google Suite will aid in effective communication and data management. This role is vital for maintaining a welcoming environment and supporting the overall success of the real estate team.