Office Administrator

Home Care Association of America; Charlotte (NC); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A leading association is seeking an Office Administrator to oversee daily office operations in Charlotte. This role involves scheduling caregivers, managing client interactions, and ensuring compliance with caregiving standards. Candidates must possess exceptional communication and organizational skills, along with the ability to work with scheduling software and handle multiple responsibilities.

Benefits

Competitive salary

Dental insurance

Vision insurance

Profit sharing

Training & development

Wellness resources

Flexible work from home options

Qualifications

• Excellent interpersonal and communication skills - oral, conversational, telephone and written.
• Able to use and learn scheduling software.
• Must pass all background screening requirements.

Responsibilities

• Manage client and caregiver schedules and matching.
• Handle and coordinate client inquiries.
• Input and document information into the computer system.

Skills

Interpersonal skills

Communication skills

Scheduling software

Organizational skills

Tools

Word

Excel

Job description

Benefits:

• Competitive salary
• Dental insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources

Role: The Office Administrator (OA) position is responsible for overseeing the day to day operations of the office, developing and maintaining the schedules of company employees, scheduling caregiver shifts, and directing client contact regarding schedules and changes of those schedules. The OA will develop knowledge of individual employee’s availability and skill level in order to match them appropriately with clients. Other duties include using administrative skills, handling phone inquiries, and responding to questions from current and potential clients. Scope Of Position: Reports to the Owner / Administrator. Knowledge, Skills, and Abilities Required The appointed Office Administrator must meet the following qualifications:

• Excellent interpersonal and communication skills - oral, conversational, telephone and written
• Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency
• Able to use and learn scheduling software
• Thorough knowledge of the caregiver's responsibilities
• Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as required
• Able to read and understand large numbers of caregiver reports
• Able to read and understand personal care plans for each of their clients and assure their appropriate discharge
• Able to organize large amounts of information and take appropriate action
• Able to assess caregivers' skills, personalities, and interests sufficiently to provide input on appropriate client/caregiver matches
• Able to provide knowledgable input on policy decisions
• Able to communicate effectively with caregivers, as well as the Owner / Administrator, Director of Nursing, Director of Client/Caregiver Services, and other management and company personnel as appropriate
• Software experience with word, excel and other applications
• Must pass all background screening requirements with satisfactory results

Major Responsibilities The Office Administrator manages client and caregiver items as they relate to matching and scheduling and is responsible for:

• Answering office phone
• Handle and coordinate client questions appropriately.
• Matching client schedules with compatible caregiver
• Assuring that the schedule is current and up to date at any given time
• Office and clerical activities.
• Input and documentation of information into computer system
• Support and participate in the hiring process of new employees
• Support and assist other office staff as needed
• On call responsibilities and duties.
• Any other duty requested to maintain the operations of the business including caregiving duties

Physical Qualifications:

• Able to work an average of 40 hours per week
• Able to bend, climb, stoop, and stand an average of 5 hours per day.
• Able to lift 20-30 pounds.
• Able to use tools necessary for job.
• Able to communicate effectively.

Flexible work from home options available.