Office Administrator

Homewatch CareGivers of Mooresville; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in home care services is looking for an Office Administrator in Charlotte to oversee daily office operations, manage caregiver schedules, and ensure effective communication with clients. Ideal candidates should possess strong interpersonal skills, professionalism, and the ability to manage various administrative tasks. Opportunities for advancement and competitive benefits are offered.

Benefits

Competitive salary

Dental insurance

Vision insurance

Opportunity for advancement

Profit sharing

Training & development

Wellness resources

Qualifications

• Excellent interpersonal and communication skills in various formats.
• Ability to learn scheduling software and effectively match caregivers with clients.
• Knowledge of caregiving responsibilities and relevant regulations.

Responsibilities

• Manage client and caregiver matching and scheduling activities.
• Answer office phone and coordinate client inquiries.
• Support hiring processes and assist other office staff.

Skills

Interpersonal skills

Communication

Organizational skills

Professionalism

Tools

Scheduling software

Word processing applications

Excel

Job description

Benefits:

Competitive salary

Dental insurance

Opportunity for advancement

Profit sharing

Training & development

Vision insurance

Wellness resources

Role: The Office Administrator (OA) position is responsible for overseeing the day to day operations of the office, developing and maintaining the schedules of company employees, scheduling caregiver shifts, and directing client contact regarding schedules and changes of those schedules. The OA will develop knowledge of individual employee’s availability and skill level in order to match them appropriately with clients. Other duties include using administrative skills, handling phone inquiries, and responding to questions from current and potential clients.

Scope Of Position: Reports to the Owner / Administrator.

Knowledge, Skills, and Abilities Required

The appointed Office Administrator must meet the following qualifications:

Excellent interpersonal and communication skills - oral, conversational, telephone and written

Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency

Able to use and learn scheduling software

Thorough knowledge of the caregiver's responsibilities

Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as required

Able to read and understand large numbers of caregiver reports

Able to read and understand personal care plans for each of their clients and assure their appropriate discharge

Able to organize large amounts of information and take appropriate action

Able to assess caregivers' skills, personalities, and interests sufficiently to provide input on appropriate client/caregiver matches

Able to provide knowledgable input on policy decisions

Able to communicate effectively with caregivers, as well as the Owner / Administrator, Director of Nursing, Director of Client/Caregiver Services, and other management and company personnel as appropriate

Software experience with word, excel and other applications

Must pass all background screening requirements with satisfactory results

Major Responsibilities

The Office Administrator manages client and caregiver items as they relate to matching and scheduling and is responsible for:

Answering office phone

Handle and coordinate client questions appropriately.

Matching client schedules with compatible caregiver

Assuring that the schedule is current and up to date at any given time

Office and clerical activities.

Input and documentation of information into computer system

Support and participate in the hiring process of new employees

Support and assist other office staff as needed

On call responsibilities and duties.

Any other duty requested to maintain the operations of the business including caregiving duties

Physical Qualifications:

Able to work an average of 40 hours per week

Able to bend, climb, stoop, and stand an average of 5 hours per day.

Able to lift 20-30 pounds.

Able to use tools necessary for job.

Able to communicate effectively.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.