Customer Success & Office Coordinator

Compass; Miami Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Health and dental benefits

401(k) plan

Commuter program

Job summary

Compass is seeking a Customer Success & Office Coordinator for our Miami office. You will be the first point of contact for customers, oversee office operations, and support onboarding, marketing requests, and technical questions. The role is 100% in-office at 1212 Lincoln Road.

You will welcome guests, manage mail, assist with events, and ensure the office reflects Compass standards. Collaboration with agent experience and marketing teams is key to delivering a world-class customer experience.

Qualifications

• 1-2 years previous experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening skills and empathy for customer pain points.
• Ability to foster community and in-office engagement.
• Strong problem-solving and analytical skills with quick adaptability.
• Excellent verbal communication and presentation skills.
• Meticulous, highly organized, and detail oriented.
• Ability to work in the office during standard hours.
• Ability to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail, coordinating in-office events, and supporting office needs.
• Directly manage a small portfolio of customers via calls, emails, and in-person meetings.
• Provide 1:1 support to help customers adopt Compass technology and services.
• Collaborate with the National Onboarding team on onboarding new customers.
• Offer basic marketing support by creating collateral from templates and coordinating with marketing specialists.
• Work with teams to relay questions and feedback from agents.
• Troubleshoot basic issues related to technology, devices, and conference room hardware.
• Provide ad-hoc administrative assistance (sales meetings prep, data entry, comms).
• Be a culture carrier driving positive change and collaboration.

Skills

Customer service

Office coordination

Communication

Empathy

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As a Customer Success & Office Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. You are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.
Please note: this role is 100% in-office in our Miami Office (1212 Lincoln Road).

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues

• Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings

• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support

• Partner with the National Onboarding team on facilitation of onboarding processes for new customers

• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents

• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.

• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 1-2 years previous experience in customer service, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Strong verbal communication and presentation skills

• Meticulous attention to detail, highly organized

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice