Service Dispatch & Office Administrator

Stemmle Plumbing Repair; Richmond (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health and vision insurance

401(k) match

Paid time off

Family-oriented culture

Job summary

Stemmle Plumbing Repair in Richmond, VA is seeking an experienced Office Administrator/Dispatcher to join our fast-paced team. The role focuses on answering calls, scheduling and dispatching service calls, and ensuring clear communication between customers, technicians, and management.

Ideal candidates have a high school diploma or GED, 1–3 years in office administration or dispatching (HVAC or related trades preferred), proficiency with Microsoft Office and Paycom HRIS, and strong

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• 1–3 years in office administration, dispatching, or customer service (HVAC or related trade preferred).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching software, Paycom HRIS.
• Strong organizational and multitasking skills.
• Excellent communication, problem-solving, and customer service abilities.
• Dependable, punctual, and team-oriented.

Responsibilities

• Answer and route incoming calls in a courteous and professional manner.
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload.
• Communicate effectively between customers, technicians, and management throughout each job.
• Update and maintain the daily service schedule and job status in the company system.
• Process job tickets, customer payments, and related documentation accurately and efficiently.
• Handle administrative duties such as filing, scanning, data entry, and record management.
• Assist with customer inquiries, billing, and warranty information when needed.
• Monitor technician time and ensure service logs are completed correctly.
• Support management with reporting, payroll assistance, and compliance documentation.
• Maintain a professional and positive attitude in a fast-paced environment.
• All other duties assigned.

Skills

Strong organizational skills

Multitasking

Communication skills

Customer service

Problem-solving

Dependable and punctual

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

dispatching software

Paycom HRIS

Job description

Stemmle Plumbing Repair in Richmond, VA is seeking an experienced Office Administrator/Dispatcher to join our fast-paced team. The role focuses on answering calls, scheduling and dispatching service calls, and ensuring clear communication between customers, technicians, and management.

Ideal candidates have a high school diploma or GED, 1–3 years in office administration or dispatching (HVAC or related trades preferred), proficiency with Microsoft Office and Paycom HRIS, and strong