OEM Service & Customer Solutions Coordinator

Dimplex Thermal Solutions; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Dimplex Thermal Solutions in Grand Rapids, MI seeks a customer-focused team member to coordinate OEM services, schedule contractors, track visits, and manage invoices and documentation. You will support customer objectives and ensure timely communication across internal teams.

The ideal candidate will have strong phone and written communication skills, be highly organized, and able to work with little supervision in a fast-paced environment.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to interpret customer requirements and deliver solutions.
• Strong written and verbal communication; detail-oriented and organized.

Responsibilities

• Coordinate OEM services, scheduling contractors and visits.
• Process invoices and track project costs and documents.
• Hold weekly customer meetings and provide monthly reports.
• Prepare and deliver documentation to customers and internal teams.
• Follow up on service calls and maintain databases with relevant data.

Skills

Customer service

Communication

Organization

Problem solving

Scheduling

Invoice processing

Documentation

Contractor coordination

Microsoft Office

Phone skills

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

Dimplex Thermal Solutions in Grand Rapids, MI seeks a customer-focused team member to coordinate OEM services, schedule contractors, track visits, and manage invoices and documentation. You will support customer objectives and ensure timely communication across internal teams.

The ideal candidate will have strong phone and written communication skills, be highly organized, and able to work with little supervision in a fast-paced environment.