OEM Services Coordinator & Customer Success

Dimplex Thermal Solutions; Kalamazoo (MI); On-site; USD 38,000 - 58,000; Full time

Job summary

Dimplex Thermal Solutions in Kalamazoo, MI, is seeking a professional to deliver exceptional customer service and sales support. You will coordinate OEM services, schedule contractors, track visits, process invoices and prepare monthly reports.

Responsibilities include ensuring contractual obligations are met, communicating with customers and internal teams, and generating service reports. A proactive, detail‑oriented approach and strong written and verbal skills are essential.

Qualifications

• 1–2 years of customer service experience.
• High school diploma or equivalent.
• Strong verbal and written communication.
• Ability to thrive in high‑productivity environments.

Responsibilities

• Provide excellent customer service, salesmanship and support.
• Coordinate OEM services: scheduling contractors, tracking visits, processing invoices.
• Lead weekly customer meetings and monthly reporting.
• Provide documentation and ensure contractual obligations are met.
• Follow up on service calls and maintain thorough records.
• Communicate with customers, contractors and internal teams.

Skills

Customer service excellence

Phone skills

Communication skills

Detail-oriented

Self-starter

Team player

Organized

Problem solving

Education

High school diploma

Post-secondary in Business/Marketing/Communications

Job description

Dimplex Thermal Solutions in Kalamazoo, MI, is seeking a professional to deliver exceptional customer service and sales support. You will coordinate OEM services, schedule contractors, track visits, process invoices and prepare monthly reports.

Responsibilities include ensuring contractual obligations are met, communicating with customers and internal teams, and generating service reports. A proactive, detail‑oriented approach and strong written and verbal skills are essential.