OEM Customer Service Engineer - Engine Integration

Ziegler Caterpillar; Shakopee (MN); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life

PTO 15 days first year

9 paid holidays

401(k) with company match

HSA contribution

Disability Insurance

Paid Parental Leave

Fitness discount

Education Assistance

Job summary

Ziegler CAT is seeking a Customer Service Engineer in the OEM division to provide engineering support to OEM customers and Ziegler Power Systems Sales personnel. You will work with customers to design CAT engines into their chassis, requiring initiative and collaboration with their engineering teams to ensure successful installations.

The role involves direct interaction with customers’ engineering teams, field support for engine integration, and a broad scope of responsibility with autonomy.

Qualifications

• Bachelor's degree required.
• 4+ years of Engineering experience required.
• Strong electrical engineering knowledge and mechanical aptitude required.
• Electrical Power, Electrician, Generator or Reciprocating Engine experience preferred.

Responsibilities

• Collaborate with customers to define total requirements and analyze power systems needs.
• Assist customers' engineering personnel to identify the most efficient product solution.
• Compile technical data to support purchasing decisions and participate in technical sales calls.
• Lead field support to OEM customers for engine integration and conduct field audits and testing.
• Manage customer engine inventory, forecasts and orders; document specifications.

Skills

Customer service

Communication

Problem solving

Attention to detail

Engineering knowledge

Education

Bachelor's degree

Tools

MS Office

Job description

Ziegler CAT is seeking a Customer Service Engineer in the OEM division to provide engineering support to OEM customers and Ziegler Power Systems Sales personnel. You will work with customers to design CAT engines into their chassis, requiring initiative and collaboration with their engineering teams to ensure successful installations.

The role involves direct interaction with customers’ engineering teams, field support for engine integration, and a broad scope of responsibility with autonomy.