Customer Service Engineer

Ziegler Caterpillar; Shakopee (MN); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life

PTO 15 days first year

9 paid holidays

401(k) with company match

HSA contribution

Disability Insurance

Paid Parental Leave

Fitness discount

Education Assistance

Job summary

Ziegler CAT is seeking a Customer Service Engineer in the OEM division to provide engineering support to OEM customers and Ziegler Power Systems Sales personnel. You will work with customers to design CAT engines into their chassis, requiring initiative and collaboration with their engineering teams to ensure successful installations.

The role involves direct interaction with customers’ engineering teams, field support for engine integration, and a broad scope of responsibility with autonomy.

Qualifications

• Bachelor's degree required.
• 4+ years of Engineering experience required.
• Strong electrical engineering knowledge and mechanical aptitude required.
• Electrical Power, Electrician, Generator or Reciprocating Engine experience preferred.

Responsibilities

• Collaborate with customers to define total requirements and analyze power systems needs.
• Assist customers' engineering personnel to identify the most efficient product solution.
• Compile technical data to support purchasing decisions and participate in technical sales calls.
• Lead field support to OEM customers for engine integration and conduct field audits and testing.
• Manage customer engine inventory, forecasts and orders; document specifications.

Skills

Customer service

Communication

Problem solving

Attention to detail

Engineering knowledge

Education

Bachelor's degree

Tools

MS Office

Job description

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is a fast paced position with a broad scope of responsibility and autonomy while you work with customers to design CAT engines into their chassis. This process requires initiative and creativity as you work directly with our customers engineering team to make every installation a success.

Responsibilities

• Partners and collaborates with customer to define total requirements
• Works directly with the customer’s engineering personnel to analyze their power systems needs and assists them in finding the most efficient product solution
• Compiles technical data required for our customers to make informed decisions on whether to purchase our engines or not
• Participates in technical sales calls and presentations
• Acts as key negotiator on all commercial aspects of assigned accounts
• Develops or packages 3D drawing packages of the engine and related components recommended for each customer
• Leads field support to OEM customers to assist with the integration of our engine
• Completes field audits and testing of installed engine installations in OEM equipment
• Manages customer engine inventory, forecasts and engine orders
• Documents the engine and component specifications required by individual customers
• Monitors and manages Accounts Payable and Receivable to ensure they are current

Qualifications

• Bachelor's Degree required
• 4+ years of Engineering experience required
• Strong electrical engineering knowledge and mechanical aptitude required
• Electrical Power, Electrician, Generator or Reciprocating Engine experience strongly preferred
• Acceptable driving record and valid driver's license required
• Strong customer service and communication skills
• Strong PC knowledge with MS Office experience
• Personal Characteristics: Customer Focus, Problem Solving, Attention to Detail, Sociability, Achievement Orientation

Travel

• Up to 25% travel

Minimum Physical Requirements

• Standing, walking, using hands, talking, hearing
• Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$82,300.00 to $102,900.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location.

Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.