OCM Lead - ONSITE

CCS IT LIMITED; Houston (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

CCS IT LIMITED is seeking an experienced Change Strategy & Governance lead to shape and govern OCM for ERP/Finance transformations. You will partner with PMO to embed change checkpoints, manage stakeholder maps, and translate impacts into actionable readiness activities across functions globally.

The role emphasizes executive presence, facilitation, and sponsorship coaching, with responsibilities spanning governance, readiness metrics, communications, and enablement artifacts.

Qualifications

• 10–12+ years in OCM for ERP/Finance transformations.
• Expertise with change frameworks (Prosci/ADKAR, Kotter) and ERP adoption metrics.
• Strong executive presence, facilitation, stakeholder management across functions and regions.

Responsibilities

• Define and maintain the OCM Strategy & Plan aligned to the integrated project plan.
• Establish change governance (sponsor coalition, change network, cadence, decision rights).
• Partner with PMO to embed change checkpoints into stage gates and cutover criteria.
• Maintain stakeholder map and heatmaps; update as design decisions evolve.
• Lead Change Impact Assessment per process area.
• Translate impacts into role-based behavior changes and readiness actions.
• Build and run a communications plan (program updates, What's changing?, risk logs).
• Draft executive talking points and support town halls, demos, roadshows, AMA sessions.
• Define readiness framework & KPIs (awareness, confidence, access, data, training completion).
• Orchestrate Org Readiness Assessments (baseline, checkpoints, go/no-go inputs).
• Stand-up and coach Change Agent/Champion Network across functions/locations.
• Coach executives on sponsorship and resistance management.
• Partner with Training Lead on curriculum priorities, adoption blockers, and role mapping.
• Convert change impacts into enablement artifacts (job aids, quick guides, process walk-throughs).
• Input to cutover readiness (people readiness gates, comms packs, day1 support).
• Measure adoption and lead stabilization activities (office hours, floor-walking, pulse surveys).
• Deliverables: OCM Strategy & RAID log; Stakeholder Analysis & Heatmap; Change Impact; Communication Plan; Sponsorship & Change Network; Readiness Dashboards; Go/No-Go inputs.

Skills

OCM for ERP/Finance

Prosci/ADKAR

Kotter

Stakeholder management

Facilitation

Executive presence

SAP Concur

Tools

SAP Concur

Job description

Change Strategy & Governance

• Define and maintain the OCM Strategy & Plan aligned to the integrated project plan.


• Establish change governance (sponsor coalition, change network, cadence, decision rights).


• Partner with PMO to embed change checkpoints into stage gates and cutover criteria.

Stakeholder & Impact Management

• Maintain stakeholder map and heatmaps; update as design decisions evolve.


• Lead Change Impact Assessment per process area.


• Translate impacts into role-based behavior changes and readiness actions.

Communications & Engagement

• Build and run a communications plan (program updates, "What's changing?", value messaging, risk logs).


• Draft executive talking points and support the project delivery team with town halls, demos, roadshows, "Ask Me Anything" sessions.

Readiness & Adoption

• Define readiness framework & KPIs (awareness, confidence, access, data, testing, training completion).


• Orchestrate Org Readiness Assessments (baseline, checkpoints, go/no-go inputs).

Change Network & Sponsorship

• Stand-up and coach Change Agent/Champion Network across functions/locations.


• Coach executive sponsors and middle managers on visible sponsorship and resistance management.

Enablement Alignment

• Partner with Training Lead on curriculum priorities, adoption blockers, and role mapping.


• Convert change impacts into enablement artifacts (Provide inputs to Training Lead in preparing job aids, quick guides, process walk-throughs).

Cutover & Hypercare

• Input to cutover readiness (people readiness gates, comms packs, day1 support, command center scripts).


• Measure adoption and lead stabilization activities (office hours, floor-walking, pulse surveys).

Deliverables

• OCM Strategy & Plan; OCM RAID log


• Stakeholder Analysis & Heatmap


• Change Impact Assessment (by process & role)


• Communication Plan + Assets & Calendar


• Sponsorship & Change Network plan (charter, RACI, cadence)


• Readiness Framework & Dashboards (by function/site/role)


• Go/No-Go People Readiness inputs; Post GoLive Lessons Learned

Required Qualifications

• 10-12+ years in OCM for ERP/Finance transformations; Expertise with change frameworks (e.g., Prosci/ADKAR, Kotter) and ERP adoption metrics.

Strong executive presence, facilitation, stakeholder management across functions and regions

• SAP Concur Experience desirable.