OCM Delivery Lead

International Executive Service Corps; Chicago, Northern (IL, KY); Hybrid; USD 124,000 - 179,000; Full time

Benefits offered by this job

Remote and Hybrid Work

Time Off When You Need It

Benefits That Flex

Professional Development

Job summary

Centric Consulting is seeking an OCM Delivery Lead to drive onboarding and activation initiatives across functions. This role emphasizes operational excellence, stakeholder engagement, and change leadership in a remote setting with occasional travel to Chicago.

The role requires 8+ years in program-related disciplines, strong collaboration across business and IT teams, and a track record of scalable process improvements.

Qualifications

• 8+ years of experience in Program Management, Change Management, Organizational Transformation, or Business Process Improvement.
• Proven experience leading large-scale business transformation or customer onboarding initiatives.
• Strong stakeholder management and executive communication skills.
• Experience working across business and technical teams.
• Ability to operate strategically while managing tactical execution.
• Experience developing operational processes, governance, and performance metrics.
• Strong facilitation, organizational, and problem-solving skills.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead assessment and optimization of onboarding and activation processes.
• Identify operational inefficiencies, risks, and opportunities for scalability.
• Develop and implement future-state operating model recommendations.
• Manage end-to-end customer onboarding and activation activities.
• Track program milestones, timelines, and key success metrics.
• Coordinate cross-functional teams including marketing, sales, operations, IT, and customer stakeholders.
• Facilitate stakeholder meetings, status updates, and executive communications.
• Develop and execute change management, communication, and adoption strategies.
• Support training, readiness, and stakeholder engagement initiatives.
• Establish reporting and performance measurement frameworks.
• Document processes, procedures, and knowledge transfer plans.
• Drive issue resolution and remove barriers impacting program success.

Skills

Program Management

Change Management

Organizational Transformation

Business Process Improvement

Stakeholder Management

Executive Communication

Cross-functional Collaboration

Facilitation

Problem Solving

Education

Bachelor's degree

Job description

OCM Delivery Lead

Job Level: W2T Consultant

Job Location: Remote

Travel Expectations: Occasional travel to Chicago may be required

Job Classification: Temporary (W2T) Contractor

Join Centric Consulting – A Culture You’ll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.

In this role, you will:

• Lead assessment and optimization of onboarding and activation processes.
• Identify operational inefficiencies, risks, and opportunities for scalability.
• Develop and implement future-state operating model recommendations.
• Manage end-to-end customer onboarding and activation activities.
• Track program milestones, timelines, and key success metrics.
• Coordinate cross-functional teams including marketing, sales, operations, IT, and customer stakeholders.
• Facilitate stakeholder meetings, status updates, and executive communications.
• Develop and execute change management, communication, and adoption strategies.
• Support training, readiness, and stakeholder engagement initiatives.
• Establish reporting and performance measurement frameworks.
• Document processes, procedures, and knowledge transfer plans.
• Drive issue resolution and remove barriers impacting program success.

Who You Are:

• 8+ years of experience in Program Management, Change Management, Organizational Transformation, or Business Process Improvement.
• Proven experience leading large-scale business transformation or customer onboarding initiatives.
• Strong stakeholder management and executive communication skills.
• Experience working across business and technical teams.
• Ability to operate strategically while managing tactical execution.
• Experience developing operational processes, governance, and performance metrics.
• Strong facilitation, organizational, and problem-solving skills.
• Bachelor's degree or equivalent experience.

Total Rewards:

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part inpromoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bringour mission and core values to life, working together to provide the highestqualityservices to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.