Front Desk Agent | Jacksonville Beach Springhill Suites

Shaner Hotels; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Shaner Hotels is recruiting for a front desk/guest services role at the SpringHill Suites Jacksonville Beach Oceanfront in Jacksonville Beach, FL. The position focuses on check-in/check-out, guest assistance, and a friendly, professional guest experience.

Ideal candidates have at least one year of customer service experience, a high school diploma or equivalent, and strong communication skills. Spanish bilingual ability is a plus, and computer experience is preferred.

Qualifications

• Minimum one year customer service experience; hotel experience preferred.
• High school graduate or equivalent.
• Ability to communicate with guests, management and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for guests.

Responsibilities

• Provide superior guest services including check-in/check-out, and processing payments.
• Deliver information and services to guests in a friendly, professional manner.
• Handle guest inquiries and assist with requests to ensure satisfaction.
• Adhere to hotel policies and contribute to smooth daily operations.

Skills

Customer service

Communication skills

Problem solving

Bilingual EN/ES (a plus)

Computer skills

Education

High school diploma or equivalent

Job description

Shaner Hotels has an exciting opportunity to join our team at our SpringHill Suites Jacksonville Beach Oceanfront! Located directly on the beautiful shores of Jacksonville Beach, this stunning 156-suite hotel offers guests an unforgettable oceanfront experience with breathtaking views, modern design, and exceptional hospitality.

Situated next to the iconic Jacksonville Beach Fishing Pier, our custom-designed property blends coastal elegance with contemporary style. Guests can enjoy spacious all-suite accommodations, an oceanfront restaurant and bar, and thoughtfully designed spaces that capture the relaxed sophistication of Florida's Atlantic Coast.

Start your journey with SpringHill Suites Jacksonville Beach Oceanfront and be part of something extraordinary!

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.