Oceanfront Guest Experience Associate

Hei Hotels Inc.; Virginia Beach (VA); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

Hei Hotels Inc. is hiring a Guest Service Agent for the Marriott Virginia Beach Oceanfront Resort on the Virginia Beach boardwalk. You will welcome guests, assist with arrivals and departures, and provide information on local attractions and hotel services.

The role requires friendly communication, accuracy in registration and payments, and the ability to stay calm during peak times. Hotel experience is preferred, and the team offers comprehensive benefits and opportunities for growth.

Qualifications

• Hotel experience preferred.
• Strong numerical skills with calculator accuracy.
• Excellent verbal and written communication.
• Ability to stand, move, and work at front desk.
• Patient, tactful, and diplomatic when dealing with guests.

Responsibilities

• Greet guests with a friendly welcome and provide information.
• Input guest data and process registrations accurately.
• Handle payments, vouchers, and currency conversions.
• Answer phones promptly and relay messages.
• Resolve guest concerns and negotiate solutions.
• Assist with check-out and ensure guest satisfaction.

Skills

Hotel experience

Customer service

Verbal communication

Written communication

Calculator skills

Job description

Hei Hotels Inc. is hiring a Guest Service Agent for the Marriott Virginia Beach Oceanfront Resort on the Virginia Beach boardwalk. You will welcome guests, assist with arrivals and departures, and provide information on local attractions and hotel services.

The role requires friendly communication, accuracy in registration and payments, and the ability to stay calm during peak times. Hotel experience is preferred, and the team offers comprehensive benefits and opportunities for growth.