Ocean Import Customer Service Agent

Expeditors International; Hawthorne (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health Plan: Medical, Prescription, D

401(k) Retirement Savings Plan (US)

Employee Stock Purchase Plan

Paid Vacation, Holiday, Sick Time

Training and Personnel Development

Job summary

Expeditors International is seeking an Ocean Import Clerk in Hawthorne, CA. You will ensure timely freight movement and high levels of customer service in the Ocean Import Department, with a schedule from Monday to Friday, 7:30 am to 4:30 pm. The role relocates to a new facility at 2001 E.

Dominguez Street, Carson, CA in Spring 2027. You will handle data entry, tracking, document distribution for customs, and billing accuracy, while maintaining compliance and strong supplier relationships.

Qualifications

• Minimum Qualifications: High School Degree or equivalent; pass background check; legally eligible to work in the United States; no visa sponsorship required; fluent in English; ability to work overtime; able to commute to Hawthorne, CA & Carson, CA.
• Desired Qualifications: Associates or Undergraduate Degree; strong computer skills (Word, Excel, PowerPoint); multitask and stay organized; proactive; strong attention to detail; excellent written, verbal, and interpersonal communication; able to work independently or in a team; reliable and hardworking.

Responsibilities

• Ensure smooth and timely freight process flow.
• Track and Trace Ocean Import Files.
• Send documents to customers or brokers for customs purposes.
• Ensure accurate billing and accounting compliance.
• Provide exceptional customer service for international shipments.
• Maintain good relationships with suppliers and service providers.
• Meet KPI standards and comply with regulations.

Skills

Fluent in English

Analytical with attention to detail

Excellent communication

Strong organizational skills

Teamwork

Proactive

Education

Associates or Undergraduate Degree Preferred

High School Degree or equivalent

Tools

Word

Excel

PowerPoint

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position:Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Position Schedule: Monday- Friday, 07:30 am- 4:30 pm

Location: The role will relocate to our new facility at2001 E. Dominguez Street, Carson, CA in Spring 2027

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Import Files
• Ensure documents are sent timely to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing and accounting compliance.
• Exceptional customer service interactions with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times of regulations, internal and external, in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in customer SOP.
• Meet KPI standards in accordance with the Company's procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Meets company standards of 52 hours training per year per employee.
• Attend mandatory training classes when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Minimum Qualifications:

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department's needs
• Must be able to commute to the city of Hawthorne, CA & Carson, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment.

Desired Qualifications

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability

Additional Information

Reporting Structure

• Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

The wage forthis position is $20.00-$30.00 per hour.

All your information will be kept confidential according to EEO guidelines.