Import Transportation Agent

Expeditors; Elkridge (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401K

Health Plan (Medical & Dental)

Life Insurance

Employee Stock Purchase Plan

Paid Time Off

Job summary

Expeditors is seeking a hands-on Import Operations role in Elkridge, MD. You will ensure timely freight movement, accurate data entry, and close coordination with customers and suppliers to deliver excellent service.

You will handle track-and-trace activities, billing accuracy, and compliance, while supporting continuous improvement of standard operating procedures and KPIs.

Qualifications

• Customer service experience required.
• Interpersonal and communication skills essential.
• Strong organizational and time-management abilities.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Data entry into the operational system
• Track and trace ocean shipments
• Prepare and communicate arrival notices to overseas and customers
• Assist with client and vendor billing accuracy
• Coordinate with suppliers and customers on shipments
• Maintain compliance with regulations
• Identify process improvements for efficiency

Skills

Customer service

Interpersonal skills

Organizational skills

Analytical skills

US work eligibility

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and trace ocean shipments through the transportation cycle
• Ensure documents are timely sent and arrival notices communicated to overseas and customers
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the SOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to mails and requests (internal and external)

Qualifications

• Customer Service Experience
• Operations/Industry knowledge preferred but not required
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Proven analytical skills
• Must be eligible to work in the US without sponsorship

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• 401K
• Health Plan: Medical & Dental
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Salary $22-$25 per hour

Job Location