Ocean Import Customer Service Agent

Expeditors; Hawthorne (CA); Presencial; USD 28 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Vacation

Holiday and Sick Time

Health Plan including Medical, Dental,

Vision

401(k) Plan

Employee Stock Purchase Plan

Training and Development Program

Resumo da oferta

Expeditors in Hawthorne/Carson, CA seeks an Ocean Import Associate to ensure timely freight movement and data accuracy, delivering exceptional customer service. You will handle data entry, Track and Trace shipments, and coordinate documents for customs while maintaining billing accuracy and supplier relationships.

This role requires US work authorization, English fluency, and the ability to work overtime. Regular training and KPI-driven duties are part of the position, located at the new Carson

Qualificações

• High School Degree or equivalent required.
• Must pass a background check.
• Must be legally authorized to work in the United States.
• No future sponsorship for employment visa required.
• Fluent in English, both written and verbal.
• Ability to work overtime to support department needs.
• Commuting to Hawthorne, CA and Carson, CA.
• Comfortable with numbers and basic mathematical skills.
• Professional business environment experience.

Responsabilidades

• Ensure timely and accurate movement of freight and information.
• Provide exceptional customer service for Ocean Import shipments.
• Enter data accurately into the operational system.
• Track and Trace Ocean Import Files.
• Distribute documents to customers or brokers for customs.
• Ensure correct and timely client and vendor billing and accounting.
• Maintain strong relationships with suppliers (shipping lines, trucking, etc.).
• Ensure compliance with government and company regulations.
• Identify process improvements to boost efficiency and productivity.
• Keep SOPs updated and follow KPI standards.
• Coordinate overseas communications and respond to emails promptly.
• Escalate issues to management when needed.
• Adhere to company policies with integrity and pride.
• Complete mandatory training and participate in annual training targets.

Conhecimentos

Fluent English

Overtime availability

Numerical ability

Communication skills

Teamwork

Formação académica

High School Diploma or equivalent

Associate or Undergraduate Degree preferred

Ferramentas

Microsoft Word

Microsoft Excel

PowerPoint

Descrição da oferta de emprego

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.

Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Position Schedule: Monday- Friday, 07:30 am- 4:30 pm

Location: The role will relocate to our new facility at 2001 E. Dominguez Street, Carson, CA in Spring 2027

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Import Files
• Ensure documents are sent timely to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing and accounting compliance.
• Exceptional customer service interactions with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times of regulations, internal and external, in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in customer SOP.
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Meets company standards of 52 hours training per year per employee.
• Attend mandatory training classes when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Minimum Qualifications

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA & Carson, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment.

Desired Qualifications

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability

Additional Information

Reporting Structure:

• Supervisor and Manager

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

The wage for this position is $20.00-$30.00 per hour.

All your information will be kept confidential according to EEO guidelines.