Ocean Export Coordinator

NX GROUP (NIPPON EXPRESS GROUP); Houston (TX); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k match

Paid time off

Job summary

Nippon Express USA is seeking a qualified coordinator to handle ocean export activities, including documentation, bookings, and pickup arrangements. The role involves communicating with customers, carriers, warehouses, and internal teams to ensure on-time, accurate shipments.

You will track shipments, resolve service issues, complete billing tasks, and maintain records while supporting ISO audits. Candidates should have experience in ocean export or freight forwarding, strong service skills, and

Qualifications

• Experience in ocean export, freight forwarding, logistics, or a related field preferred.
• Strong customer service and communication skills.
• Ability to manage multiple shipments and deadlines.
• Detail-oriented and organized.
• Comfortable working with carriers, warehouses, and internal teams.
• Basic knowledge of export documentation and billing procedures.
• Proficiency with Microsoft Office and computer systems.

Responsibilities

• Coordinate daily ocean export shipments, including documentation, bookings, and pickup arrangements.
• Communicate with customers, carriers, warehouses, and other service providers.
• Prepare and review export documentation.
• Track shipment status and help resolve scheduling or service issues.
• Complete billing and invoice-related activities.
• Maintain accurate shipment records and support ISO internal audits.
• Develop and maintain cooperative, respectful working relationships with all levels of staff.
• Perform special duties as assigned based on departmental needs, performance, and capabilities.

Skills

Ocean export

Freight forwarding

Logistics

Customer service

Communication

Multitasking

Detail-oriented

Carrier coordination

Billing procedures

MS Office

IT systems

Tools

MS Office

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Purpose

Responsible for coordinating ocean export activities, including customer service, shipment coordination, export documentation, billing, and communication with carriers, warehouses, and internal teams.

Responsibilities

• Coordinate daily ocean export shipments, including documentation, bookings, and pickup arrangements.
• Communicate with customers, carriers, warehouses, and other service providers.
• Prepare and review export documentation.
• Track shipment status and help resolve scheduling or service issues.
• Complete billing and invoice-related activities.
• Maintain accurate shipment records and support ISO internal audits.
• Develop and maintain cooperative, respectful working relationships with all levels of staff.
• Perform special duties as assigned based on departmental needs, performance, and capabilities.

Salary Range

$23.00 - $27.00 /hour

Qualifications

• Experience in ocean export, freight forwarding, logistics, or a related field preferred.
• Strong customer service and communication skills.
• Ability to manage multiple shipments and deadlines.
• Detail-oriented and organized.
• Comfortable working with carriers, warehouses, and internal teams.
• Basic knowledge of export documentation and billing procedures.
• Proficiency with Microsoft Office and computer systems.

Organization Relationships

• This position will interact with branch colleagues, leadership staff, office personnel, and customers.
• Must be able to work with customers, vendors, and outside organizations

Work Environment

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

Nippon Express Offers a Generous Employee Benefits Package Including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.