Export Team Leader

NX GROUP (NIPPON EXPRESS GROUP); South San Francisco (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k with company match

Flexible Spending Accounts and HSA

Job summary

NX GROUP (NIPPON EXPRESS GROUP) is seeking an Export Team Leader to oversee daily export operations, lead a team, and ensure accuracy and compliance with instructions. This role communicates with customers and overseas branches, organizes workflows, and maintains SOPs while training staff under supervision.

The position offers Mon–Fri 9am–6pm with overtime as needed, and an hourly pay range of $28.00–$30.00. Strong leadership, logistics knowledge, and DOT/ICC compliance are essential.

Qualifications

• Demonstrated leadership in a team setting.
• 3+ years in department or freight forwarding industry experience.
• Strong teamwork and communication skills.
• Analytical capabilities with logistics concepts.
• Knowledge of international commerce terms and regulations.
• Familiarity with Consolidator systems and DOT/ICC regulations.

Responsibilities

• Oversee daily export operations including customs clearance, shipping, labeling, and cargo distribution; communicate with customers daily.
• Direct management of team members: workload distribution, back-up training, performance monitoring.
• Distribute documents to the correct team members and organize workflows.
• Create and update SOPs for accounts within the team.
• Coordinate with overseas branches, customers, vendors, and export authorities.
• Ensure staff compliance with company policies and attend training.
• Provide general staff training with supervisor support.
• Handle additional duties as assigned by supervisor.
• Work schedule: Mon–Fri, 9am–6pm with overtime as needed.
• Hourly pay range: $28.00–$30.00; pay reflects good-faith estimate and range considerations.

Skills

Leadership

Teamwork

Communication

Analytical skills

PowerPoint

Word

Excel

International commerce

Consolidator system

DOT/ICC regulations

Education

High school diploma or equivalent

Some college desirable

Experience in freight forwarding or logistics

Tools

Consolidator system

Microsoft Office (Excel/Word/PowerPoint)

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

The Export Team Leader is responsible for the distribution of export documents according to instructions from the direct supervisor and ensuring accuracy and compliance to instructions as well as leading subordinate staff.

• Daily operations which may include customs clearance, shipping, labeling, and distribution of cargo according to customer’s requirements. Communicate directly with customers daily.
• Direct management of assigned team members. This includes the distribution of accounts and workload, training of back-up staff, and providing direct training to team members. The team leader must be aware of workload of each team member to allow for highest quality performance within the team. Daily monitoring of the team members is likely to be necessary. Manage coverage when team members are absent or during holidays.
• Distribute documents to the correct team members. Redirect e-mails and other instructions to the correct team members.
• Organize and update SOP for accounts within the team.
• Communicate with overseas branches, customers, vendors, Export related authorities and agencies and sales.
• Ensure all staff is in compliance with all company policies and training.
• With the help of the Supervisor, conducts general staff training.
• Handle other job assignments as determined by the direct supervisor.
• Working Schedule: Monday - Friday, 9am - 6pm with overtime as needed to meet the business demands
• Hourly Pay Range: $28.00 - $30.00. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.
  

Note: This job description indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job. Incumbents may be asked to perform other duties as required. Any percentages are approximate and may vary based upon the specific job requirements at each location.

Qualifications

• Must be able to demonstrate leadership skills.
• 3 + years department or freight forwarding industry experience .
• Strong teamwork skills and inclination.
• Good communications skill – listening, providing and receiving feedback.
• Analytical skill (Familiar with logistics concept and planning concept)
• Knowledge of international commerce (Incoterm, method, customs regulations etc.)
• Knowledge of Consolidator system
• Knowledge of Department of Transportation (DOT), State, Federal and Interstate
• Commerce commission (ICC) regulation desirable
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable.
• Strong quantitative and analytical skills.
• Strong computer and analytical skills – PowerPoint, Word, and Excel
• Knowledge of Consolidator system
• Knowledge of Department of Transportation (DOT), State, Federal and Interstate Commerce commission (ICC) regulation
• Bilingual English/ Japanese a plus
  

Organization Relationships

Will work with all levels in the organization as well as Customers.

Work Environment

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

Benefits

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1 st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.
  

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.