Ocean Export LCL Supervisor - Des Plaines, IL

American President Lines; Des Plaines (IL); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Annual leave

Holiday buy scheme

Pension

Life assurance

Employee discounts

Job summary

CEVA Logistics is seeking an Ocean Export LCL Supervisor in Des Plaines, IL to lead day-to-day export operations and manage both on-site and remote team members. You will ensure operational excellence, maintain customer and carrier relationships, and drive continuous process improvements across a fast-paced global network.

The role requires a Bachelor's degree in Transportation, Logistics, or a related field and at least four years in logistics with Ocean Export experience, including LCL

Qualifications

• Bachelor's degree in Transportation, Logistics, Supply Chain Management, Business, or a related field.
• Minimum of four (4) years of experience in logistics, freight forwarding, or international transportation.
• Previous supervisory or team lead experience within a freight forwarding or logistics environment preferred.
• Minimum three (3) years of hands-on Ocean Export experience, including extensive knowledge of LCL operations strongly preferred.

Responsibilities

• Lead daily Ocean Export LCL operations, ensuring the accurate and timely processing of bookings, routing, documentation, and cargo consolidations.
• Supervise, coach, mentor, and develop a team of export agents by providing ongoing training, performance feedback, and career development opportunities.
• Manage customer escalations with urgency and professionalism, ensuring timely resolution, service recovery, and a positive customer experience.
• Collaborate with ocean carriers, Container Freight Stations (CFS), and CEVA's global network to optimize service performance, capacity, and cost efficiency.
• Ensure compliance with all applicable international trade regulations, CEVA SOPs, and customer-specific requirements.
• Identify operational inefficiencies and implement process improvements that enhance accuracy, productivity, service quality, and overall workflow stability.
• Monitor KPIs, operational metrics, and shipment volumes, providing regular reporting and actionable insights to leadership.
• Support financial performance by ensuring billing accuracy, monitoring costs, improving file profitability, and maintaining operational controls.
• Foster a collaborative, customer-focused culture that promotes accountability, teamwork, and continuous improvement.

Skills

Leadership

Regulatory compliance

Communication

Problem solving

KPI analysis

Education

Bachelor's degree in Transportation, Logistics, Supply Chain Management, Business, or related field

Tools

CargoWise One

Job description

Ocean Export LCL Supervisor - Des Plaines, IL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Pay Range: $91,289 – $114,112 annually, plus eligibility for a discretionary annual bonus.

Shift: Days Monday - Friday 8:00am to 5:00pm

Location: 1333 Mt. Prospect Rd., Des Plaines, IL 60018

Position Summary

As the Ocean Export LCL Supervisor, you will lead the day-to-day execution of CEVA's Ocean Less-than-Container Load (LCL) export operations. This role oversees both on-site and remote team members to ensure operational excellence, service quality, and workflow efficiency across a fast-paced global logistics network. You will be responsible for leading a high-performing team, maintaining strong customer and carrier relationships, ensuring regulatory compliance, and driving continuous process improvements that support operational and financial success.

Primary Duties and Responsibilities

• Lead daily Ocean Export LCL operations, ensuring the accurate and timely processing of bookings, routing, documentation, and cargo consolidations.
• Supervise, coach, mentor, and develop a team of export agents by providing ongoing training, performance feedback, and career development opportunities.
• Manage customer escalations with urgency and professionalism, ensuring timely resolution, service recovery, and a positive customer experience.
• Collaborate with ocean carriers, Container Freight Stations (CFS), and CEVA's global network to optimize service performance, capacity, and cost efficiency.
• Ensure compliance with all applicable international trade regulations, CEVA Standard Operating Procedures (SOPs), and customer-specific requirements.
• Identify operational inefficiencies and implement process improvements that enhance accuracy, productivity, service quality, and overall workflow stability.
• Monitor key performance indicators (KPIs), operational metrics, and shipment volumes, providing regular reporting and actionable insights to leadership.
• Support financial performance by ensuring billing accuracy, monitoring costs, improving file profitability, and maintaining operational controls.
• Foster a collaborative, customer-focused culture that promotes accountability, teamwork, and continuous improvement.

Education and Experience

• Bachelor's degree in Transportation, Logistics, Supply Chain Management, Business, or a related field preferred.
• Minimum of four (4) years of experience in logistics, freight forwarding, or international transportation.
• Previous supervisory or team lead experience within a freight forwarding or logistics environment preferred.
• Minimum three (3) years of hands-on Ocean Export experience, including extensive knowledge of LCL operations strongly preferred.

Knowledge, Skills, and Abilities

• Strong leadership, coaching, and employee development skills with the ability to motivate and build high-performing teams.
• Excellent verbal and written communication skills with the ability to interact effectively across diverse, cross-functional teams and global stakeholders.
• Ability to read, analyze, and interpret business documents, technical procedures, customer requirements, and government regulations.
• Strong organizational, analytical, and problem-solving skills with the ability to prioritize multiple deadlines in a fast-paced environment.
• Proven ability to prepare reports, business correspondence, and operational procedures.
• Ability to effectively present information and respond to questions from management, employees, customers, and business partners.
• Intermediate proficiency in Microsoft Office Suite (Excel, Outlook, Word, and PowerPoint) and web-based business applications.
• Experience with CargoWise One is strongly preferred.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

Internal Title: Import/Export Supervisor II - Des Plaines, IL

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.