Ocean Freight Import Specialist III - Des Plaines, IL

American President Lines; Des Plaines (IL); On-site; USD 32,594 - 40,735; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Tuition reimbursement program

Job summary

American President Lines in Des Plaines, Illinois, is looking for an experienced logistics professional to oversee shipment logistics and ensure compliance with U.S. Customs regulations. The ideal candidate will have strong attention to detail, advanced skills in Microsoft Office, and an ability to manage customer interactions effectively.

Join a dynamic team that values personal growth and offers competitive benefits including health insurance and a 401(k) plan. Grow your career with American President Lines where your contributions are recognized and valued.

Qualifications

• More than six years of related experience.
• Ability to write reports and business correspondence.
• Experience with U.S. Customs regulations and compliance.

Responsibilities

• Oversee and process complex transactions for shipment logistics.
• Create and distribute written exception procedures.
• Assist with customer service commitments and monitor shipments.

Skills

Attention to detail

Excellent customer service

Advanced proficiency in Microsoft Office

Education

High School Diploma or GED

Bachelor's Degree in Transportation, Logistics or Supply Chain Management

Tools

Job-specific software applications

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co‑create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics and become part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $23.66 - $29.57

Your Role

Are you known for your attention to detail and excellent customer service? Are you passionate about overseeing and developing efficient shipment logistics for a wide range of varying accounts? If so, we have an opportunity that would allow you to provide a vital service for managing the coordination of inbound or outbound shipments, ensuring compliance with various government regulations for our Customs Brokerage Division.

What You Will Do

• Oversee accounts – receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including classification and valuation of goods. Process documents through the established system, obtaining release and other governmental agency releases as appropriate.
• Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post‑entry process, and any other related information.
• Assist with overseeing the entry processing performance and existing customer service commitments to reflect established company databases and pre‑load templates to reflect these procedures.
• Obtain certification for completing customer classification, as well as other compliance‑specific classification as defined by company product standards.
• Assisted and review work‑stream development of new and existing accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their processes on a regular basis, and maintaining client profiles and databases.
• Review and monitor all rejections, requests for information and other correspondence. Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues.
• Monitor shipments as they approach non‑compliance based on customer control, event control, and transactional data count or control.
• Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self‑study, approved courses and seminars, and regular review of trade publications.

What We Are Looking For

• Education and Experience: High School Diploma or GED, Bachelor’s Degree in Transportation, Logistics or Supply Chain Management preferred; Greater than six years related experience.
• Credentials: Professional certification may be required in some areas.
• Skills: Advanced proficiency in Microsoft Office, internet, web‑based and job‑specific software applications; Ability to add, subtract, multiply and divide using units of U.S. currency, weights and volume and distance measurements.
• Characteristics: Responds promptly and professionally to customer needs; Ability to apply and assist with communicating laws, rules, and regulations in areas of assignment; Ability to write reports, business correspondence, and procedure manuals and gather and analyze documents skillfully; Capable of monitoring overall processes, information and operations.

What We Have to Offer

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage; company paid life insurance, accident insurance, short‑ and long‑term disability coverage and employee assistance plan; voluntary benefits including additional life insurance, AD&D coverage, buy‑up short‑ and long‑term disability, critical illness, identity theft & legal plan; 401(k) with company match; flexible paid time off programs including company paid holidays; tuition reimbursement program.

About Tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Information provided is true and accurate. False statements or information will result in the application voided.