Ocean Export LCL Supervisor

CEVA Logistics; Des Plaines (IL); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Annual leave entitlement

Pension plan

Life assurance

Employee benefits platform discounts

Job summary

CEVA Logistics in Des Plaines, IL is seeking an Ocean Export LCL Supervisor to lead day-to-day Ocean LCL export operations. You will supervise a team of export agents and coordinate with carriers and CFS to maximize service quality and efficiency.

You will monitor KPIs, drive process improvements, and ensure regulatory compliance across a fast-paced global logistics network, while supporting billing accuracy and cost control.

Qualifications

• Bachelor's degree or higher preferred in a related field.
• Minimum four years in logistics, freight forwarding, or international transportation.
• Minimum three years hands-on Ocean Export experience, including LCL operations.

Responsibilities

• Lead daily Ocean Export LCL operations, ensuring accurate, timely bookings, routing, documentation, and cargo consolidations.
• Supervise and develop a team of export agents with training and performance feedback.
• Manage customer escalations with urgency to ensure timely resolution and satisfaction.
• Collaborate with ocean carriers, CFS, and CEVA's global network to optimize service, capacity, and cost.
• Ensure compliance with international trade regulations and CEVA SOPs.

Skills

Leadership

Communication

Analytical thinking

Organization

MS Office

CargoWise One

Education

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, Business, or related field

Tools

CargoWise One

Microsoft Office

Job description

Pay Range: $91,289 – $114,112 annually, plus eligibility for a discretionary annual bonus.

Shift: Days Monday - Friday 8:00am to 5:00pm

Location: 1333 Mt. Prospect Rd., Des Plaines, IL 60018

Position Summary

As the Ocean Export LCL Supervisor, you will lead the day-to-day execution of CEVA’s Ocean Less-than-Container Load (LCL) export operations. This role oversees both on-site and remote team members to ensure operational excellence, service quality, and workflow efficiency across a fast-paced global logistics network. You will be responsible for leading a high-performing team, maintaining strong customer and carrier relationships, ensuring regulatory compliance, and driving continuous process improvements that support operational and financial success.

Primary Duties and Responsibilities

• Lead daily Ocean Export LCL operations, ensuring the accurate and timely processing of bookings, routing, documentation, and cargo consolidations.
• Supervise, coach, mentor, and develop a team of export agents by providing ongoing training, performance feedback, and career development opportunities.
• Manage customer escalations with urgency and professionalism, ensuring timely resolution, service recovery, and a positive customer experience.
• Collaborate with ocean carriers, Container Freight Stations (CFS), and CEVA’s global network to optimize service performance, capacity, and cost efficiency.
• Ensure compliance with all applicable international trade regulations, CEVA Standard Operating Procedures (SOPs), and customer-specific requirements.
• Identify operational inefficiencies and implement process improvements that enhance accuracy, productivity, service quality, and overall workflow stability.
• Monitor key performance indicators (KPIs), operational metrics, and shipment volumes, providing regular reporting and actionable insights to leadership.
• Support financial performance by ensuring billing accuracy, monitoring costs, improving file profitability, and maintaining operational controls.
• Foster a collaborative, customer-focused culture that promotes accountability, teamwork, and continuous improvement.

Education and Experience

• Bachelor’s degree in Transportation, Logistics, Supply Chain Management, Business, or a related field preferred.
• Minimum of four (4) years of experience in logistics, freight forwarding, or international transportation.
• Previous supervisory or team lead experience within a freight forwarding or logistics environment preferred.
• Minimum three (3) years of hands-on Ocean Export experience, including extensive knowledge of LCL operations strongly preferred.

Knowledge, Skills, and Abilities

• Strong leadership, coaching, and employee development skills with the ability to motivate and build high-performing teams.
• Excellent verbal and written communication skills with the ability to interact effectively across diverse, cross-functional teams and global stakeholders.
• Ability to read, analyze, and interpret business documents, technical procedures, customer requirements, and government regulations.
• Strong organizational, analytical, and problem-solving skills with the ability to prioritize multiple deadlines in a fast-paced environment.
• Proven ability to prepare reports, business correspondence, and operational procedures.
• Ability to effectively present information and respond to questions from management, employees, customers, and business partners.
• Intermediate proficiency in Microsoft Office Suite (Excel, Outlook, Word, and PowerPoint) and web-based business applications.
• Experience with CargoWise One is strongly preferred.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

Internal Title: Import/Export Supervisor II - Des Plaines, IL