Ocean Activities Attendant, Oka Hoya

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Lucrative salary

Excellent benefits package

Complimentary hotel stays globally

Tuition reimbursement

Job summary

Four Seasons Hotels and Resorts in Naples, FL, seeks a dedicated Ocean Activities team member to support daily aquatic operations and guest experiences. You will assist in delivering programs, ensuring safety, and providing expert guidance on ocean awareness while collaborating with a dynamic team.

The role emphasizes exceptional service, adherence to safety standards, and readiness for weekend/holiday shifts in a luxury resort environment.

Qualifications

• Delivers high level of customer service to residents, hotel guests, and visitors.
• Maintains safety protocols and required certifications.
• Communicates knowledge of ocean ecology and the local region.

Responsibilities

• Deliver outstanding customer service to residents, guests, and visitors with accurate guidance on ocean safety and local knowledge.
• Facilitate aquatic programs, coordinate activities, and support guest experiences.
• Promote services, assist with reservations, and uphold program standards.
• Maintain safety documentation, incident reports, and equipment logs as required.
• Participate in trainings, performance evaluations, and team development.

Skills

Customer service

Safety protocols

Ocean awareness

Teamwork

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

This position reports to the Ocean Activities Supervisor and supports the daily operations of all aquatic offerings on the property. As an integral member of the water activities team, you will assist in the delivery, coordination, and safe execution of programs, activities, and events designed to provide an enjoyable and secure experience for all participants.

What you will do:

• Deliver the highest level of customer service when interacting with residents, hotel guests, and community visitors. Provide accurate and informative guidance related to ocean awareness, ocean ecology, environmental practices, water safety, and general knowledge of the region, ocean, and resort.
• Assist in the facilitation and execution of aquatic programs for residents and guests, ensuring optimal utilization of facility offerings while supporting innovation and excellence in guest experiences.
• Promote and support revenue-generating services by effectively communicating program offerings, assisting with reservations, and upholding service standards for all Ocean Activities programs.
• Maintain all required certifications and consistently comply with mandatory safety protocols and performance standards.
• Participate in ongoing performance evaluations and training opportunities to support personal and departmental development.
• Contribute to a positive and professional working environment by demonstrating strong teamwork, reliability, and adherence to operational requirements.
• Participate in regular staff trainings and safety drills.
• Assist in promptly resolving guest concerns with professionalism and accuracy. Complete incident reports, safety documentation, and equipment logs as required.
• Demonstrate a friendly, positive attitude when interacting with customers and team members
• Approachable and easy to communicate with in fast-paced environments
• Build strong relationships through polite, respectful, and upbeat interactions
• And more!

What you will bring:

• Ability to lift 50 pounds.
• A genuine commitment to providing exceptional service to residents, guests, and colleagues.
• Ability to perform effectively under pressure, manage priorities, and adapt to changing operational conditions while maintaining a positive attitude.
• Proficiency in communication, adherence to procedures, and compliance with safety standards.
• Flexibility in scheduling, including availability on weekends and holidays.

What we offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about working at Four Seasons — visit us:

• https://www.fourseasons.com/careers/
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs

Visa Requirements

Legal authorization to work in the United States is required.

Four Seasons is an Equal Opportunity, affirmatives Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal