Real-Time Flight Operations Coordinator

JSX; Dallas (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Benefits

Travel Benefits

401(k) Match

Generous PTO

Job summary

JSX is seeking an OCC Coordinator to support daily flight operations, monitor schedules, and coordinate timely communication between flight crews, Airport Services, Ground Services, Maintenance Control, and other partners. You will help identify and recover from delays, cancellations, diversions, and other irregular operations while keeping Customers at the center of every decision.

This fast-paced role requires clear communication, safety focus, and the ability to adapt as plans change.

Qualifications

• High school diploma or GED.
• Previous airline industry experience.
• Valid driver's license.
• Working knowledge of aviation operations, industry regulations, and operational procedures.
• Strong verbal and written communication skills, including the ability to coordinate effectively with flight crews, operational teams, and stakeholders.
• Demonstrated problem-solving abilities and sound decision-making skills in fast-paced or high-pressure situations.
• Ability to maintain a professional, composed, and logical demeanor during operational disruptions.
• Proficiency with Microsoft Office Suite and relevant operational software.
• Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work flexible shifts, including early mornings, late nights, weekends, and holidays.

Responsibilities

• Monitor real-time flight activity across the JSX network, including schedules, weather conditions, delays, and on-time performance.
• Maintain situational awareness of operational conditions and quickly identify schedule variances or potential disruptions.
• Coordinate with flight crews, Airport Services Crewmembers, Ground Services, Maintenance Control, and other departments to support safe and efficient operations.
• Communicate accurate, timely operational updates to Crewmembers and stakeholders to ensure everyone has the information needed to respond effectively.
• Support irregular operations recovery, including delays, cancellations, diversions, and other disruptions, while working to minimize Customer impact.
• Evaluate operational challenges and recommend practical recovery solutions that prioritize safety, efficiency, and the Customer experience.
• Coordinate communications with FBO partners for private charter operations, ensuring accurate flight information and a high-quality client experience.
• Help ensure operational changes and recovery plans are communicated consistently across affected teams.
• Monitor flight performance and work with operational partners to address issues that could affect departure times, arrivals, or Customer connections.
• Maintain accurate records of flight activity, operational delays, disruptions, and recovery actions.
• Follow applicable aviation regulations, safety standards, and JSX operational procedures.
• Support a collaborative, solutions-focused environment that enables Crewmembers across the network to respond effectively to changing operational needs.

Skills

Verbal and written communication

Problem-solving

Organizational skills

Team coordination

Education

High school diploma or GED

Tools

Microsoft Office Suite

Operational software

Job description

JSX is seeking an OCC Coordinator to support daily flight operations, monitor schedules, and coordinate timely communication between flight crews, Airport Services, Ground Services, Maintenance Control, and other partners. You will help identify and recover from delays, cancellations, diversions, and other irregular operations while keeping Customers at the center of every decision.

This fast-paced role requires clear communication, safety focus, and the ability to adapt as plans change.