OCC Command Center Leader - Subway Operations

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 123,000 - 150,000; Full time

Job summary

The Operations Control Center (OCC) is the operational heart of the New York City Subway, serving as the command hub that keeps millions of riders moving daily. As part of the Subways division, the OCC oversees real-time train operations, coordinates emergencies, and manages service adjustments across all lines.

This fast-paced, 24/7 environment is central to safe and reliable movement, supporting maintenance, capital work, and service planning.

Qualifications

• A baccalaureate degree from an accredited college with a major in Transportation Management, or a related field and a minimum of five (5) years’ experience—two (2) years in a managerial/supervisory capacity.
• Satisfactory equivalent of education and experience.

Responsibilities

• Safely lead and coordinate response during emergencies, including directing removal and restoration of third rail power system‑wide when required.
• Manage daily operations within the OCC to support safe, reliable, and on‑time subway performance.
• Utilize advanced OCC technology to monitor service and make informed operational decisions.
• Follow established communication protocols and provide timely notifications during incidents and emergencies.
• Oversee the safe and timely implementation of all General Orders, Signal Bulletins, and Special Operations.
• Lead and coordinate decision making for safety and wellbeing of customers, including developing plans to move people to safety.
• Coordinate the Random/Recheck Drug Testing Program in compliance with NYCT procedures.
• Direct fan plant operations to support system ventilation and safety needs.
• Conduct investigations of incidents and prepare required reports and documentation.
• Supervise, monitor, and evaluate OCC supervisory staff and provide coaching and direction.

Skills

Service Delivery policies

Coordinate routine activities

Signal/Power knowledge

ATS/CBTC/ITRAC knowledge

Verbal and written communication

Computer software proficiency

Education

Bachelor's degree in Transportation Management or related field

Equivalent combination of education and experience

Job description

The Operations Control Center (OCC) is the operational heart of the New York City Subway, serving as the command hub that keeps millions of riders moving daily. As part of the Subways division, the OCC oversees real-time train operations, coordinates emergencies, and manages service adjustments across all lines.

This fast-paced, 24/7 environment is central to safe and reliable movement, supporting maintenance, capital work, and service planning.