OCC Operations Lead - Nights & Dispatch

TriMet - Oregon; Gresham (OR); On-site; USD 105,000 - 157,000; Full time

Job summary

TriMet in Oregon seeks an Assistant Manager, Operations Command Center to lead the daily operations of the OCC, including dispatch of fixed-route bus operations and control of the MAX rail system. You will develop and implement operational plans for normal, degraded, and emergency service, and manage performance of Rail Controllers and Bus Dispatchers while navigating union labor relations.

The role requires onsite presence five days per week, with a primarily graveyard shift.

Qualifications

• Minimum four (4) years total credited experience.
• A minimum of a High School Diploma/GED is required.
• Three (3) years of operations experience in a transportation or transit industry are required.
• One (1) year of Bus Dispatch, Rail Control, or Command Center/Logistics experience is required.
• Or any equivalent combination of training or experience.

Responsibilities

• Provide direct supervision and effective leadership of Rail Controllers, Bus Dispatchers, Field Operations Supervisors, Rail Operators, and/or Bus Operators.
• During incidents and service delays: align Dispatcher and Controller responsibilities to resolve issues promptly and communicate with internal TriMet personnel.
• Provide leadership in emergency situations and coordinate service adjustments; act as first responders for accidents or emergencies.
• Maintain OCC staff competency and collaborate with other departments to develop and implement operational strategies.
• Adhere to a 24X7 rotational responsibility to maintain management presence in the OCC.
• Assist in development and maintenance of OCC technical systems and policies.
• Establish and monitor performance with defined objectives and measures; ensure customer service standards.

Skills

Leadership

Staff Development

Operational Planning

Safety Compliance

Labor Relations

Education

High School Diploma

Job description

TriMet in Oregon seeks an Assistant Manager, Operations Command Center to lead the daily operations of the OCC, including dispatch of fixed-route bus operations and control of the MAX rail system. You will develop and implement operational plans for normal, degraded, and emergency service, and manage performance of Rail Controllers and Bus Dispatchers while navigating union labor relations.

The role requires onsite presence five days per week, with a primarily graveyard shift.