Subway Service Updates Specialist

Metropolitan Transportation Authority; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Metropolitan Transportation Authority in New York seeks a Dedicated Announcer to deliver real-time updates to subway riders during incidents, translating complex information into clear public announcements from the Rail Control Center.

You'll work with the GO team to draft scripts for planned disruptions, maintain familiarity with NYC transit rules, and support customer communication across shifts.

Qualifications

• Must be a Conductor with at least one year of service.
• Probationary status must be completed; current probationers are not eligible.
• Knowledge of NYCT transit rules and NYC subway service.

Responsibilities

• Provide timely announcements in response to incidents and disruptions.
• Prepare 'Announcement Scripts' for upcoming planned service disruptions with GO team.

Skills

Knowledge of NYCT transit rules

Knowledge of NYC subway service

Excellent verbal, written and Interper

Tools

MS Office

Job description

Metropolitan Transportation Authority in New York seeks a Dedicated Announcer to deliver real-time updates to subway riders during incidents, translating complex information into clear public announcements from the Rail Control Center.

You'll work with the GO team to draft scripts for planned disruptions, maintain familiarity with NYC transit rules, and support customer communication across shifts.