Superintendent, Operations Control Center

Metropolitan Transportation Authority; New York (NY); Vor Ort; USD 123.000 - 150.000; Vollzeit

Zusammenfassung

The Operations Control Center (OCC) is the operational heart of the New York City Subway, serving as the command hub that keeps millions of riders moving daily. As part of the Subways division, the OCC oversees real-time train operations, coordinates emergencies, and manages service adjustments across all lines.

This fast-paced, 24/7 environment is central to safe and reliable movement, supporting maintenance, capital work, and service planning.

Qualifikationen

• A baccalaureate degree from an accredited college with a major in Transportation Management, or a related field and a minimum of five (5) years’ experience—two (2) years in a managerial/supervisory capacity.
• Satisfactory equivalent of education and experience.

Aufgaben

• Safely lead and coordinate response during emergencies, including directing removal and restoration of third rail power system‑wide when required.
• Manage daily operations within the OCC to support safe, reliable, and on‑time subway performance.
• Utilize advanced OCC technology to monitor service and make informed operational decisions.
• Follow established communication protocols and provide timely notifications during incidents and emergencies.
• Oversee the safe and timely implementation of all General Orders, Signal Bulletins, and Special Operations.
• Lead and coordinate decision making for safety and wellbeing of customers, including developing plans to move people to safety.
• Coordinate the Random/Recheck Drug Testing Program in compliance with NYCT procedures.
• Direct fan plant operations to support system ventilation and safety needs.
• Conduct investigations of incidents and prepare required reports and documentation.
• Supervise, monitor, and evaluate OCC supervisory staff and provide coaching and direction.

Kenntnisse

Service Delivery policies

Coordinate routine activities

Signal/Power knowledge

ATS/CBTC/ITRAC knowledge

Verbal and written communication

Computer software proficiency

Ausbildung

Bachelor's degree in Transportation Management or related field

Equivalent combination of education and experience

Jobbeschreibung

Title

Superintendent, Operations Control Center

Description

JOB INFORMATION:

Title

Superintendent, Operations Control Center

Authority

TA

Department

Subways

Division/Unit

Service Delivery/Rail Control Center

Location: Midtown West, Manhattan

Hours

Various

Reporting Manager (if Applicable)

Desk Superintendent

Deadline (if Applicable)

11/17/2026

Compensation

$136,460 (Grade F)

Internal posting, MTA Employees only.

Position Summary

The Operations Control Center (OCC) is the operational heart of the New York City Subway — the command hub that keeps millions of riders moving every day. As part of Subways’ Division of Service Delivery, the OCC oversees real-time train operations, coordinates emergency and incident response, and manages systemwide service adjustments across all subway lines.

This fast-paced, 24/7 environment is central to the safe and reliable movement of customers and plays a critical role in supporting maintenance, capital work, and service planning. Joining the OCC means stepping into one of the most essential and dynamic areas of NYC Transit, where your work directly impacts the daily experience of 5.6 million riders.

We are seeking motivated professionals who thrive under pressure, value teamwork, and want to contribute to the mission of keeping New York City moving.

Responsibilities

• Safely lead and coordinate response during emergencies, including directing planned and unplanned removal and restoration of third rail power system‑wide when required.
• Manage daily operations within the Operations Control Center (OCC) to support safe, reliable, and on‑time subway performance.
• Utilize advanced OCC technology and systems to monitor service and make informed operational decisions.
• Follow established communication protocols and provide timely notifications to NYCT divisions, departments, and external agencies during incidents and emergencies.
• Oversee the safe and timely implementation, operation, and completion of all scheduled General Orders, Signal Bulletins, and Special Operations.
• Lead and coordinate decision making for the safety and wellbeing of our customers, including the timely developing of plans to get or keep customers and personnel out of harm’s way.
• Coordinate the Random/Recheck Drug Testing Program in compliance with NYCT procedures.
• Direct fan plant operations to support system ventilation and safety needs.
• Conduct comprehensive investigations of incidents and prepare required reports and documentation.
• Supervise, monitor, and evaluate the performance of OCC supervisory staff and provide coaching and direction as needed.

Education & Experience

• A baccalaureate degree from an accredited college with a major in Transportation Management, or a related field and a minimum of five (5) years’ experience of which two (2) years must have been in a managerial/supervisory capacity - OR -
• A satisfactory equivalent of education and experience.

Desired Skills

• Knowledge of Service Delivery/RTO policies and procedures for operating titles/equipment within the Division.
• The ability to coordinate routine activities and emergency responses performed by the Operations Control Center.
• Comprehension of General Signal Arrangement Prints, Third Rail Power Prints and Emergency Ventilation Fan operations.
• Knowledge of ATS/CBTC, ITRAC, String line Charts, General Orders, Service Delivery diversion operations/strategies.
• Excellent verbal and written communication skills.
• Proficiency with computer software and applications.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Other Information

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

APPLICANTS MUST BE IN A PERMANENT NYCT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Additional Information

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.