Executive VP, Subway Service Delivery & Operations

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 239,000 - 298,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) NYC Transit seeks a Senior Vice President, Service Delivery to provide executive direction for train operations and incident management across the NYCT subway system, overseeing Field Operations, RCC, and related services.

The role focuses on delivering safe, reliable daily service, guiding annual operating and capital budgets, and setting divisional goals while fostering an engaging culture that improves customer experience.

Qualifications

• Baccalaureate from an accredited college in Transportation Management, Public Administration, or a related field, or an equivalent combination of education and experience may be considered in lieu of a degree.
• Fifteen (15) years of professional experience.
• Ten (10) years of managerial/supervisory experience.

Responsibilities

• Provide executive oversight of all field operations activities for subway systems, including terminals, control towers, and all aspects of train service operations.
• Oversee the safe operating performance and training of more than 6,300 employees.
• Strategically develop and support major initiatives in response to system expansion, ridership changes, and evolving operational needs.
• Coordinate Winter Operation Plans, Hurricane Plans, and collaborate with the Office of Homeland Security to prepare for and respond to potential catastrophic events.
• Provide oversight and coordination of service incident response across divisions and with external city, state, and federal agencies.
• Ensure a centralized clearinghouse for all planned work (general orders) and roadway worker protection activities performed throughout the subway system.
• Oversee the operations and security of the Operations Control Center (RCC), as well as field operations activities for the Capital Support & Planning subdivision, including recruitment, training, and workforce development.
• Support major initiatives related to the Capital Program, and ridership growth within a capacity‑constrained environment.
• Ensure continuous development, implementation, and maintenance of rules, operating procedures, and emergency plans to uphold high standards of safe and efficient operations.
• Oversee and support the development and integration of new technologies and system enhancements, including CBTC, train tracking, and ITRAC modifications.

Skills

Operating environment knowledge

NYCT system knowledge

Emergency procedures

Executive policy development

Education

Baccalaureate in Transportation Management/Public Administration

15 years professional experience

10 years managerial/supervisory experience

Job description

Metropolitan Transportation Authority (MTA) NYC Transit seeks a Senior Vice President, Service Delivery to provide executive direction for train operations and incident management across the NYCT subway system, overseeing Field Operations, RCC, and related services.

The role focuses on delivering safe, reliable daily service, guiding annual operating and capital budgets, and setting divisional goals while fostering an engaging culture that improves customer experience.