Observability Engineer II: Dynatrace & OpenTelemetry

Travelers Insurance; Hartford (CT); On-site; USD 123,000 - 204,000; Full time

Benefits offered by this job

Health Insurance

401(k) match and pension program

Paid time off and holidays

Wellness program and mental health</n>

Volunteer encouragement

Job summary

Travelers is seeking a Software Engineer II to join the Observability team, focusing on improving system reliability and mean-time-to-resolution for our Business Insurance applications. You will work on decomposing business processes into observability requirements, defining alerting and dashboards scoped to business impact, and serve as a subject-matter expert for application teams.

You will partner with teams to advance observability, build infrastructure-as-code for Dynatrace, and mentor

Qualifications

• Bachelor’s degree in computer science, related STEM field, or equivalent experience.
• 4+ years of software engineering experience.
• Strong observability and monitoring background required.

Responsibilities

• Improve observability posture across applications and services, with mature alerting and dashboards.
• Define technical requirements and develop config with speed as an individual contributor.
• Develop and maintain Infrastructure-as-Code for Dynatrace configuration and workflows.
• Analyze defects and incidents of advanced complexity and escalate appropriately.
• Translate business processes into observability requirements with business-impact focus.
• Provide technical guidance and mentorship to less experienced engineers.
• Work independently to tackle scoped and loosely scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

Skills

Observability

Dynatrace

OpenTelemetry

IaC (Terraform)

Kubernetes

Docker

AWS

Git/GitHub

Python/Node.js

Linux shell

Problem solving

Communication

Leadership

Education

Bachelor’s degree in computer science or related STEM field

4 additional years of software engineering experience

Tools

Dynatrace SaaS

Terraform

OpenTelemetry

Kubernetes

Docker

AWS

Job description

Travelers is seeking a Software Engineer II to join the Observability team, focusing on improving system reliability and mean-time-to-resolution for our Business Insurance applications. You will work on decomposing business processes into observability requirements, defining alerting and dashboards scoped to business impact, and serve as a subject-matter expert for application teams.

You will partner with teams to advance observability, build infrastructure-as-code for Dynatrace, and mentor